Solutions Management Group (SMG) · 15 hours ago
Service Center Technician
Estherville, IA
Full-time
Onsite
Entry, Mid Level
1+ years expSolutions Management Group (SMG) is a customer service company providing office solutions, and they are seeking a Service Center Technician. This role focuses on delivering first-level technical support to staff and faculty at Iowa Lakes Community College, ensuring effective incident resolution and customer service.
ConsultingData Center AutomationInformation TechnologyIT ManagementNetwork Security
Responsibilities
Provides excellent customer service to all Iowa Lakes Community College staff, faculty, and students
Answers incoming phone calls and emails promptly and professionally within established Service Level Agreements
Gathers appropriate information, logs incidents and service requests in ticketing system
Provides installation, technical support, and operational training for all supported systems
Performs Warranty Hardware repair for branded equipment
Installs, supports, and repairs of college computers, peripherals, software, and technology equipment
Records experience of classroom technology in tracking software, including but not limited to: Classroom AV presentation equipment, desktop computers, laptop computers, and printers
Performs physical inventory checks as needed for all types of assets on campus
Assists in stocking and organizing all technology equipment within the warehouse
Assists in maintaining inventory database in conjunction with the inventory and procurement team
Delivers equipment to departments and campuses as needed
Completes minor maintenance
Qualification
Required
Employee must be able to execute strong customer service skills
Associate's degree or Certificate/Diploma in computer science or a related field
One to three years of recognized success in Desktop Support, educational technology or a related field
Computer knowledge: Microsoft Word, PowerPoint and Excel, MAC operating system, and Adobe Flash Media Live
Preferred
Comp TIA A+ Certification
InfoComm CTS Certified Technology Specialist
Three to Five years of recognized success in Desktop Support, Audio/Visual Support, or a related field
Experience supporting Higher Education
Valid driver's license
Benefits
Health, Dental, and Vision insurance
Paid STD/LTD Insurance for employee
Life Insurance $10,000.00 policy paid for employee
Section 125 Flex Spending Account
401(K) Retirement Plan
Vacation Pay
Paid Time Off
Holiday Pay
Employee Assistance Program
Company
Solutions Management Group (SMG)
When SMG was established in 1995, our mission was clear: to help our clients do what they do - only better.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Keith Lindbloom
President
Company data provided by crunchbase