CAI · 12 hours ago
Service Desk Analyst
Huntington Beach, CA
Full-time
Onsite
Entry Level
$30/hr - $32/hr
1+ years expCAI is a global technology services firm with over 8,500 associates worldwide. As a Service Desk Analyst, you will be responsible for providing technical support and customer service to resolve requests from associates and vendors, including troubleshooting hardware and software issues.
ConsultingSoftware
Responsibilities
Resolves service requests for assistance with problems related to computer hardware, software, peripheral devices, or audio-visual equipment; performs remote desktop or on-site assessment to determine cause of problems
Performs basic installation, operation and maintenance of computers and peripheral equipment; tests and sets up basic hardware and software configurations; performs basic maintenance and repair on system components
Utilizes and updates system maintenance logs and other tools to prepare, track, and respond to service request tickets and work orders
Assists with routine system backups, upgrades and/or other hardware/software support activities, connects computers to printers, scanners, personal digital assistants and other peripheral equipment, and loads software
Performs routine system support duties such as monitoring or adding users/devices, modifying user profiles, re-setting passwords and performing regular file maintenance; sets up basic user access permissions; documents all changes and revisions
Coordinates with manufacturers for all warranty services equipment
Performs asset inventory and prepares and maintains system documentation
Configures, maintains and updates all city-wide operating system software images for desktop, laptop, and mobile device computers using imaging software
Receives and responds to customer requests; maintains user accounts and access levels for assigned computer systems
Sets up audio-visual and computer equipment in conference rooms and other locations for meetings
Qualification
Required
High school diploma or equivalent certificate
Minimum 1+ years of experience working with computer hardware including desktops, laptops, tablets, mobile devices, networking equipment, and printers
Minimum 1+ years of experience configuring hardware and software
Possession of a valid California Class C driver's license and an acceptable driving record are required at the time of appointment and throughout employment
Must be able to respond to emergency services call out
Must pass a comprehensive background investigation
Employees regularly assigned/required to drive a client or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program
Preferred
Associate degree in Computer Science or related field preferred
Benefits
Medical
Dental
Vision insurance
401k retirement account access
Paid sick leave
Other paid time off
Company
CAI
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+.
5001-10000 employees
H1B Sponsorship
CAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (28)
2023 (24)
2022 (30)
2021 (41)
2020 (48)
Funding
Current Stage
Late StageLeadership Team
Tom Salvaggio
President and CEO
Tony Salvaggio
Founder and CEO
Recent News
Computer Aid, Inc. (CAI)
2025-09-19
Company data provided by crunchbase