Courser · 1 day ago
Field Technician
Hyannis, MA
Full-time
Onsite
Entry Level
1+ years expCOURSER is an IT service provider company that focuses on delivering impactful solutions and exceptional customer experiences. The Field Technician role involves installing, troubleshooting, and repairing equipment at customer locations, requiring strong technical skills and customer service abilities.
Information Technology & Services
Responsibilities
Install, configure, and test network and hardware equipment or systems at customer sites according to company guidelines and specifications
Ensure proper functioning of equipment post-installation and provide initial training to users if necessary
Coordinate with clients to schedule installation and resolve any access or technical setup issues
Diagnose technical issues in the field, using testing equipment and diagnostic tools to identify and resolve problems
Perform repairs and adjust equipment as needed, ensuring operational efficiency
Document issues, repairs, and solutions clearly to maintain accurate records of service history
Conduct routine maintenance on equipment and systems, identifying potential issues before they result in major breakdowns
Replace worn parts, clean equipment, and perform calibrations to prolong equipment life
Provide customers with recommendations for care and maintenance to help them maintain optimal equipment performance
Communicate effectively with customers, explaining service work performed and answering any questions they may have
Provide clear and professional support, maintaining a high standard of customer service at all times
Address customer concerns and feedback promptly and professionally
Complete detailed service reports and maintain documentation for all installations, maintenance, and repairs
Update records in company systems, noting parts used, time taken, and any other relevant information
Report back to supervisors or the technical support team on recurring issues and recommend potential solutions
Follow all safety protocols and guidelines during installations, repairs, and maintenance
Ensure compliance with company standards, industry regulations, and customer requirements
Keep tools, equipment, and vehicle in good condition, performing regular checks and maintenance
Qualification
Required
High school diploma or GED required
1+ years of experience in a field technician or similar role
Familiarity with equipment relevant to the industry (e.g., telecommunications, HVAC, electrical)
Proficiency in using diagnostic tools, testing equipment, and computer applications
Valid driver's license and ability to travel as required
Preferred
technical certification or associate's degree
Benefits
Competitive benefits package, including medical, dental, vision, and life insurance
401k match
Unlimited vacation time
Paid sick time
10 Holidays including your Birthday and a Floating Holiday!
Healthy Lifestyle reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid parental leave
Reimbursement for ongoing education and certifications
Learning and development programs
Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.
Company
Courser
We’re Courser. A partnership platform that helps technology service companies identify and take the next step in growth.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan McNally
Chief Operating Officer
Company data provided by crunchbase