Werfen · 3 months ago
IT Solutions Implementation Engineer
US-MA-Bedford
Full-time
Hybrid
Mid Level
$100K/yr - $120K/yr
3+ years expWerfen is a growing, family-owned company specializing in diagnostics in various healthcare areas. The IT Solutions Implementation Engineer is responsible for implementing advanced digital solutions for customers, ensuring product functionality, and maintaining customer satisfaction throughout the installation and validation processes.
Health CareHospitalManufacturingMedical Device
Responsibilities
Collaborations with IT Solutions Architects, and/or stakeholders to implement customers’ functional and business requirements to ensure specifications are converted into flexible, scalable, and maintainable digital solutions and designs are in compliance with all regulatory policies, procedures and records
Independently performs routine installation of digital solutions in agreed upon environment per established guidelines. This includes updates, PMs and product enhancements
Coordinates activities to ensure project progresses on schedule while meeting all other specified project performance parameters related to software implementation
Independently performs troubleshooting during the implementation to ensure digital solutions are fully functional and utilized as planned
Understands gaps, proposes mitigation plans, and escalates as required to ensure complete customer satisfaction
Provides advanced technical support and services via telephone, email, chat to external and internal customers. Infrequent on-premise client visits may be required
Responsible for high quality technical documentation regarding customer setup and within internal knowledge base systems, and internal team procedures, technical training, etc
Assures financial stability and viability of the territory by promoting and selling service agreements, PMs, and other services
Participates in covering off-shift hours/weekends/holidays as required
Other duties as assigned
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or Engineering required or Health Care related degree with relevant experience in lieu of an IT related degree will be considered
Minimum 3 years experience with Healthcare IT required: Server installation, Interface Engines, IT Security for healthcare environments, Connectivity, Databases or ADT/POCT Devices required
3 years equivalent Werfen product experience in lieu of software engineer experience acceptable
Comfortable communicating with and influencing customers, internal teams, and senior leadership
Ability to gather, analyze and articulate high-level business capabilities and requirements
Ability to work in a regulated environment
Demonstrated ability to solve complex technical challenges
Adaptability; ability to manage workload and competing priorities
Advanced knowledge of clinical/healthcare IT environments to include healthcare interface protocols, user authentication protocols and internal health care network considerations
Advanced knowledge of cybersecurity to include state of the art solutions to encrypt and secure data both in transfer and at rest, keeps current within industry trends and mitigation
Advanced level knowledge of Werfen IT Solutions portfolio applications to determine functionality meets customer needs
Language: Fluency in English required
Preferred
Project management experience desirable
Benefits
Medical, dental, and vision insurance
401k plan retirement benefits with an employer match
Paid vacation and sick leave
Participation in a commission plan
Performance-based bonus
Company
Werfen
Werfen is a developer, manufacturer and distributer of IVD testing solutions.
5001-10000 employees
H1B Sponsorship
Werfen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (12)
2023 (10)
2022 (2)
2021 (11)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Dominique Petitgenet
Chief Operating Officer, Transfusion & Transplant
Ken Vogel, HCS
Human Resources Business Partner
Recent News
MarketScreener
2025-12-17
2025-12-08
Company data provided by crunchbase