Michigan Medicine · 6 hours ago
Cadence Business System Analyst Intermediate
Ann Arbor, MI
Full-time
Hybrid
Entry, Mid Level
2+ years expMichigan Medicine is one of the largest health care complexes in the world, dedicated to improving health through education, patient care, community service, research, and technology development. They are seeking a Business Systems Analyst to support the management and implementation of Cadence and related functionalities to enhance patient access. The role involves serving as a subject matter expert, providing project coordination, and leveraging technology to improve scheduling and patient access workflows.
EducationHealth CareMedical
Responsibilities
Acquire and maintain proficiency in Epic Cadence application
Become an expert in existing functionality of patient access software, including Cadence, Welcome, MiChart, Referrals and automated reminders
Become the subject matter expert on forthcoming functionality for Cadence, Welcome, MiChart and other patient access applications
Acquire a strong understanding of existing access workflows across Michigan Medicine and more detailed knowledge regarding workflows relevant to assigned projects
Serves as Subject Matter Expert for template design for strategic access initiatives
Provides consultative support on slot utilization, optimizing templates across multiple departments
Provides consultative support on business requirements for new initiatives
Work with complex build requirements and workgroups, demonstrating sophisticated knowledge of integration of Epic (MiChart) workflows and applications and problem analysis to provide solutions for organizational needs
Develop project plans, including implementation and evaluation of projects
Assemble and lead workgroups and other meetings to determine build requirements and develop workflows within Cadence and/or other access software applications
Provide summaries, updates, and reports to stakeholders, manager, and team members as needed
Document build standards and processes for functionality, including why decisions were made
Prepare and lead presentations via webinars, leadership meetings, and operational meetings
Identify which metrics are best used to answer given questions or monitor ongoing issues
Leverage knowledge of Cadence and other access applications to work with other teams to develop queries, dashboards, and reports
Interpret both quantitative and qualitative data to form recommendations on how to change, leverage, or implement available software functionality and the corresponding work effort
Lead and facilitate approved access initiatives
Participate in review of access goals, provides recommendations to improve access, and helps facilitate changes required in Cadence
Provide support, education, and assistance to end users to address ServiceNow requests
Assist analysts completing Template Change Requests as needed
Relationship Management: Proactively meets with and creates partnership with operations leaders to drive functionality optimization, coordinate optimal template designs, ensure appropriate maintenance and answer questions and provide solutions related to Cadence functionality
Other duties as assigned
Qualification
Required
Bachelor's degree in related field and 2-4 years of related experience, or an equivalent combination of education and experience
Advanced knowledge of Microsoft business tools: Excel, Word, PowerPoint
Capable of working in a diverse, multidisciplinary team and interacting with all levels of the organization
Ability to work independently and as part of a team
Excellent analytical, written and oral communication skills. Ability to articulate facts and ideas clearly and concisely
Demonstrated ability to analyze problems and clearly articulate potential solutions
Must exhibit confidence in the facilitation of meetings, and conflict resolution
Time management and organization skills
Project management skills
Demonstrated ability to work effectively during a period of institutional change
Epic Cadence proficiency is a requirement for this position
Preferred
Knowledge of Michigan Medicine policies and procedures
Knowledge surrounding patient scheduling, registration, consult/order workflows and MiChart reports
Benefits
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Company
Michigan Medicine
Michigan Medicine is a health care system and academic medical center that provides medical education and more. It is a sub-organization of University of Maichigan.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Heather Ascani
Director, Business Operations - Applied Systems Biology Core
Jack Kufahl
Chief Information Security Officer
Recent News
2025-12-11
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