Volunteers of America Mid-States · 1 day ago
Quality Assurance Manager - Remote
United States
Full-time
Remote
Mid Level
$55K/yr - $56K/yrVolunteers of America Mid-States (VOA) is a non-profit organization that creates positive change in the lives of individuals and communities through a ministry of service. The Quality Assurance Manager is responsible for ensuring compliance, quality standards, and regulatory requirements across two markets, leading quality efforts, and collaborating with program leadership to implement improvements.
Non ProfitService IndustrySocial Impact
Responsibilities
Conduct regular inspections of residential homes in both markets. Prepare detailed reports outlining findings, compliance status, and recommendations
Track and monitor corrective action plans to ensure timely resolution
Provide follow-up support and documentation for compliance issues
Plan and lead monthly Quality meetings in both markets with program staff to discuss continuous improvements efforts
Present data, trends, and compliance updates to leadership
Monitor staff training compliance and maintain accurate records. Audit client files for completeness and regulatory adherence
Create training materials and deliver sessions as needed to address compliance gaps
Stay current with state and federal regulations impacting service delivery and help implement changes in the program
Identify systemic issues and recommend process improvements
Take initiative to resolve problems proactively and support operational excellence
Qualification
Required
Ability to learn and apply regulations
Experience in quality assurance, compliance, or a supervisory role and implementing initiatives
Ability to manage multiple priorities across two different markets
Proficient in Microsoft Office Suite and Electronic health records systems
Valid driver's license and reliable transportation (travel between both markets)
Benefits
Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
Loan forgiveness options through federal programs
All company paid benefits and paid time off effective day one
Company
Volunteers of America Mid-States
Volunteers of America Mid-States creates positive change in the lives of individuals and communities through a ministry of service.
Founded in 1896
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$2MKey Investors
Appalachian Regional Commission
2024-10-16Grant· $2M
Leadership Team
Terri Montgomery MSHRM, PHR
Chief People Officer
Recent News
Louisville Business First
2025-03-04
Lane Report | Kentucky Business & Economic News
2025-02-19
Louisville Business First
2025-02-07
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