UMB Bank · 4 hours ago
Consumer Services Specialist (Remote)
United States
Full-time
Remote
Entry Level
1+ years expUMB Bank is seeking a Consumer Services Specialist to deliver an unparalleled customer experience through handling inbound service center calls. The role involves interacting with customers, resolving problems, and cross-selling appropriate products while maintaining performance metrics.
BankingFinanceFinancial Services
Responsibilities
Interact with customers over the phone by accessing multiple systems in order to answer a variety bank related questions, provide information, resolve problems and cross sell appropriate products
Continue learning and maintaining skills through classroom training, self-paced online learning and the review of regular department communications
Performance will be measured based on call quality, talk time, cross sale success rate and demonstration of target competencies with monthly incentive opportunity
Other duties as assigned
Qualification
Required
High School Diploma or equivalent
Proficient in the English language
1-2 years customer service or similar work experience
MUST be able to work during the hours of M-F 7am-8pm CT and Saturdays 8am-5pm CT
Knowledge of basic banking products including checking, debit, and credit card accounts
Ability to interact with and manage multiple computer systems to access client information
Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information
Demonstrates the ability to learn and pass assessments/training certificates
Demonstrates pleasant phone and interaction skills with customers
Benefits
Paid Time Off
401(k) matching program
Annual incentive pay
Paid holidays
A comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
Health savings
Flexible spending
Dependent care accounts
Adoption assistance
An employee assistance program
Fitness reimbursement
Tuition reimbursement
An associate wellbeing program
An associate emergency fund
Various associate banking benefits
Company
UMB Bank
UMB Financial Corporation is a commercial bank that offers various financial services.
1001-5000 employees
H1B Sponsorship
UMB Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (20)
2023 (14)
2022 (33)
2021 (11)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
$606.13M2025-05-29Post Ipo Equity· $294.53M
2024-04-29Post Ipo Equity· $201.6M
2022-09-23Post Ipo Debt· $110M
Leadership Team
Brian Hutchin
Executive Vice President, Director of Healthcare Services at UMB, Institutional Banking Division
Phillip Mason
President of Institutional Banking
Recent News
Life Insurance International
2026-01-15
2026-01-09
Company data provided by crunchbase