NYC Administration for Children's Services · 20 hours ago
Customer Service Liaison
Manhattan, NY
Full-time
Onsite
Entry Level
$45K/yr - $51K/yr
3+ years expThe NYC Administration for Children's Services (ACS) is dedicated to protecting and promoting the safety and well-being of children and families. The Customer Service Liaison will assist customers seeking child care services at the reception desk and handle inquiries via telephone and email, ensuring professional service and accurate information processing.
Responsibilities
Ensure that customers are greeted professionally at the front desk
Triage the area so that customers are served according to their needs
Review all documents provided by customer for accuracy and appropriate handling
Review ACS databases (ACCIS) for customer information
Reach out to CFWB CCOps units designated contacts, for specific unit relate issues
Answer phone calls from customers and provide response/redirect to designated CFWB Ops units
Address customer emails and other correspondences
Redirect customers to other social service agencies and stakeholders as necessary
Scan customer documents as necessary
Qualification
Required
High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
Education and/or experience which is equivalent to '1' above
Benefits
Public Service Loan Forgiveness
Company
NYC Administration for Children's Services
New York City Administration for Children’s Services (“ACS”) works with families and communities, in their neighborhoods, to help protect and support children and youth through child welfare, juvenile justice, and early care services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Elizabeth Gillroy
Chief Operating Officer, Division of Child and Family Well-Being
Frank Cresciullo
Chief Operating Officer - Division of Child Protection
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