Connecticut Orthopaedics · 17 hours ago
Personal Collector
Wallingford, CT
Full-time
Onsite
Mid Level
3+ years expConnecticut Orthopaedics is the largest privately-owned orthopaedic practice in New England, recognized for its quality of care. They are seeking a Personal Collector to assist patients with their balances, which includes obtaining payments and responding to inquiries through various communication channels.
Health CareHealth DiagnosticsMedicalRehabilitation
Responsibilities
Monitor billing phone line calls, voicemails, and emails through Mitel phone system
Process patient payments through different payment portals
Monitor pay plans in Phreesia to ensure credit card on file is active; follow-up accordingly
Work miscellaneous patient correspondence from the mail
Reply and follow-up on patient inquiries from outer offices (phone calls, emails, or faxes)
Follow-up on requests given by manager
Work patient balance reports as given by manager
Identify accounts to be sent to collections and process according to CO’s collection process
Reply and follow-up on collection agency inquiries (phone calls, emails, or faxes)
Notify collection agencies of direct payments to CO on an account in collections and note patient accounts accordingly
Other duties as assigned
Qualification
Required
High School Diploma or GED required
3+ years of experience with medical personal collections
Strong knowledge of collecting on patient medical balances
Strong ability to communicate well with patients and co-workers
Demonstrate initiative and ability to multi-task while working independently
Strong organizational skills and system aptitude
Solid computer skills including proficiency with Microsoft Office
Ability to stay calm and focused when the caller is upset and/or angry about their bill
Ability to problem solve and explain confidently to the patient why they have a balance
Preferred
Associate of Art degree or higher preferred
Knowledge of CPT and ICD-10 codes
Knowledge of processing credit cards through a payment system
Company
Connecticut Orthopaedics
Connecticut Orthopaedics is a healthcare organization that provides imaging, MRI, sports therapy and rehabilitation services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Susan Bader
Chief Executive Officer
Diane Griffin
Chief Operating Officer
Company data provided by crunchbase