Independent Health · 20 hours ago
Intake Coordinator
Buffalo, NY (14221)
Full-time
Hybrid
Entry Level
$21/hr - $23/hr
1+ years expIndependent Health is a healthcare organization seeking an Intake Coordinator to assist in pharmacy operations. The role involves handling new prescriptions, referrals, benefits investigation, and authorization assistance while ensuring effective communication between patients, providers, and insurance companies.
Health CareInsuranceNon Profit
No H1B
Responsibilities
Answer patient and provider inquiries about benefit investigation, prior authorizations, referrals, and order status, through incoming and outgoing calls
Act as a liaison between patients, providers, and the insurance companies, and facilitate communication between patients and doctors, medical staff and administrative staff
Manage incoming prescriptions for new patients and incoming referrals from providers and other pharmacies
Benefit investigation
Prior authorization assistance, facilitation, and follow up
Triaging of prescriptions
Manage inbound fax requests and facilitate distribution of request in a timely manner
Maintain patient records, filing, and documentation duties
Data entry
Follow up with offices and patients in a timely manner to ensure a quick turnaround time for prescription
Work as a team member within the patient services department and all other departments to promote information sharing and continuous process improvement
Must function in strict accordance with standard, written procedures and guidelines with deviation approved by the supervising pharmacist
Qualification
Required
High school diploma or GED required
One (1) year of experience working in a high-volume pharmacy or health insurance company handling prior authorizations required; OR six (6) months as a temporary associate in the Patient Care Specialist role or Reliance Operations & Compliance department
Effective oral and written communication skills and an aptitude for working with other health care professionals
Proven examples of displaying Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive
Preferred
National Pharmacy Technician Certification (CPhT) preferred
Experience working with online claims processing system preferred
Benefits
Scorecard incentive
Full range of benefits
Generous paid time off
Company
Independent Health
As one of Western New York's first HMOs, Independent Health covers approximately 355,000 people here and across the country with more than 100 plans, services and products.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-11-18Acquired
Leadership Team
Michael W. Cropp, M.D., M.B.A.
President and CEO
Jim Dunlop Jr.
Executive Vice President and Chief Financial Officer
Recent News
vermontbiz.com
2025-11-19
2025-11-19
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