PharmaCord · 1 day ago
Vice President, Patient Support Services
Indiana, United States
Full-time
Onsite
Director/Executive
10+ years expValeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions spanning the entire healthcare value chain. The Vice President of Patient Support Services provides executive leadership and operational oversight for all HUB programs delivered on behalf of biopharma clients, focusing on designing and scaling patient access solutions to drive superior outcomes.
Pharmaceuticals
Responsibilities
Define and execute the strategic vision for HUB operations and patient support services across multiple biopharma partnerships
Serve as a senior strategic partner to clients, ensuring alignment between program design, brand strategy, and operational delivery
Identify new opportunities to expand and enhance service offerings, including technology integration, digital engagement, and patient insights
Collaborate with Business Development and Program Implementation teams to support new client onboarding, RFP responses, and program launches
Lead all aspects of HUB operations, including benefits verification, prior authorization, financial assistance, patient onboarding, adherence programs, and nursing/clinical support (as applicable)
Establish and monitor performance metrics, ensuring achievement of client SLAs, KPIs, and quality standards
Drive continuous improvement initiatives that increase efficiency, scalability, and patient satisfaction
Partner with Technology and Analytics teams to leverage data insights for proactive decision-making and performance optimization
Lead a team of senior directors and program managers responsible for day-to-day HUB operations and client program execution
Build a strong leadership pipeline and culture of accountability, collaboration, and high performance
Oversee workforce planning, training, and talent development to ensure organizational readiness and capability to meet evolving client needs
Ensure all operations adhere to client-specific requirements, industry regulations, and company compliance policies (HIPAA, FDA, OIG, and manufacturer guidelines)
Partner with the Quality and Compliance teams to maintain robust auditing, monitoring, and corrective action processes
Champion a culture of compliance and ethical behavior across all levels of the organization
Manage operational budgets, staffing models, and resource allocation to ensure profitability and efficiency
Partner with Finance to forecast program costs, margins, and scalability opportunities
Support strategic pricing and contract renewal discussions through operational insight and performance data
Utilize Valeris’ values as the driving force behind the team’s success
On time adherence to training deadlines for all corporate policies and procedures
Ensure all SOPs are followed with consistency
Perform additional tasks or projects as assigned
Qualification
Required
Bachelor's degree in Healthcare Administration, Business, or related field required
10+ years of progressive leadership experience in patient support services, HUB operations, specialty pharmacy, or pharma services
Proven success leading large-scale, multi-client programs in a third-party HUB or outsourced services environment
Deep understanding of patient access, reimbursement models, and the pharmaceutical commercialization process
Demonstrated experience managing client relationships at the executive level
Strong leadership, financial acumen, and operational management skills
Commitment to service excellence, innovation, and compliance integrity
Preferred
MBA, MHA, or related advanced degree preferred
Flexibility to travel as needed is preferred
Prefer candidates who can type at least 35 words per minute with 97% accuracy
Benefits
Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Team members receive nine paid holidays plus two floating holidays
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact
Company
PharmaCord
PharmaCord is a patient services company, trusted by top manufacturers to improve medication access, adherence, and patient satisfaction.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nitin Sahney
Founder & CEO
Patrick Lee
Chief Financial Officer
Recent News
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