DuraServ · 14 hours ago
Billing Portal Analyst
Coppell, TX
Full-time
Onsite
Entry, Mid Level
2+ years expDuraServ is focused on enhancing cash flow through effective management of customer accounts. The Billing Portal Analyst II will handle the collections process, resolve payment issues, and maintain accurate records to support the company's financial health.
Facilities Support ServicesMechanical EngineeringRetail
Responsibilities
Managed customer collections through phone, email, and letters for overdue invoices and payment reminders
Reconciled customer accounts, identified discrepancies, and resolved payment issues
Ensured accurate application of payments to customer accounts and updated records accordingly
Conducted detailed credit evaluations and set appropriate credit limits based on company policy
Maintained detailed records of all collection activities, customer interactions, and payment arrangements
Qualification
Required
Managed customer collections through phone, email, and letters for overdue invoices and payment reminders
Reconciled customer accounts, identified discrepancies, and resolved payment issues
Ensured accurate application of payments to customer accounts and updated records accordingly
Conducted detailed credit evaluations and set appropriate credit limits based on company policy
Maintained detailed records of all collection activities, customer interactions, and payment arrangements
Knowledge of foundational accounts receivable and accounting principles
Knowledge of electronic billing procedures and industry standards
Skill in providing effective customer service and communicating both verbally and in writing
Ability to identify and resolve problems efficiently
Knowledge and advanced proficiency with Microsoft Office 365
Strong analytical skills for reviewing and verifying billing information
High School diploma or equivalent is required
Preferred
Associate or bachelor's degree, preferred
Combined experience in Accounts receivable collection practices of 2 or more years with education is desirable
Previous experience in technology platforms configuration, reporting, dashboards, and data management is preferred
Company
DuraServ
DuraServ supplies, install & service industrial doors, dock leveler, lifts, dock seals, shelters, fans, safety equipment & truck restraints.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-08-02Acquired
Leadership Team
David Iliff
Chief Executive Officer
Angela Parker
Chief Financial Officer
Recent News
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2025-11-05
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2025-07-19
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