Intellibee Inc · 22 hours ago
EHR Helpdesk Analyst
Raleigh, NC
Full-time
Onsite
Entry, Mid Level
2+ years expIntellibee Inc is a company focused on providing technical support for healthcare systems. The EHR Helpdesk Analyst plays a crucial role in offering advanced technical support for the Epic electronic health record system, ensuring timely resolution of IT issues and promoting system reliability to enhance patient care.
Big DataCloud ComputingInternet of ThingsMobile AppsSoftware
Responsibilities
Provide support for Epic applications, workflows, access, printing, and integration issues
Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems
Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems
Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities
Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting
Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs)
Assist with Epic user account provisioning, role changes, template assignments, and security access requests
Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs)
Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support
Maintain documentation, knowledge base articles, and standard operating procedures
Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques
Support change management and scheduled downtime communications as needed
Ensure adherence to HIPAA, security, and IT governance policies in all technical activities
Escalate critical issues and downtime events according to established protocols
Qualification
Required
Minimum of 2 years providing Epic technical support in a healthcare or clinical environment
Proficient with ServiceNow or other enterprise ticketing systems
In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts)
Preferred
Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk)
Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM)
Company
Intellibee Inc
Intellibee is a global Information Technology services company that provides enterprise integration services.
11-50 employees
H1B Sponsorship
Intellibee Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (23)
2023 (28)
2022 (45)
2021 (15)
2020 (21)
Funding
Current Stage
Early StageLeadership Team
Prasad Beesabathuni
President
Company data provided by crunchbase