Vivid Impact · 18 hours ago
Customer Success Project Manager
Jeffersontown,KY,US
Full-time
Hybrid
Mid Level
$50K/yr - $55K/yrVivid Impact is a global leader in marketing technology with over 50 years of experience in the graphic communications industry. The Customer Success Project Manager is responsible for managing projects for assigned customers, ensuring they are executed efficiently and on schedule while maintaining a high level of customer satisfaction.
AdvertisingMarketing
Responsibilities
Serve as the primary point of contact for assigned customers, managing day-to-day communication and incoming calls
Gather customer specifications, create job estimates, send quotes, and provide print-ready proofs for approval
Manage all assigned jobs from order entry through production and billing, including digital storefront orders
Maintain accurate job schedules, statuses, and documentation within EFI Epace
Communicate proactively with customers regarding artwork approvals, production updates, issues, and timelines
Coordinate with internal teams to ensure jobs are produced accurately, on time, and to quality standards
Submit customer billing information accurately and in a timely manner
Track and manage key performance indicators related to job volume, quality, billing, and revenue growth
Build and maintain customer job catalogs to improve estimating speed and consistency
Identify issues, problem-solve effectively, and follow through to resolution
Qualification
Required
Proven experience in project management, account management, or other high-performance, results-driven environments
Experience managing multiple concurrent jobs or projects while meeting tight deadlines in a high-demand environment
Strong customer service mindset with professional presence
Strong technology aptitude, including workflow systems, automation tools, MS Excel, Smartsheet, or similar platforms
Excellent verbal and written communication skills, with the ability to explain both technical and non-technical information
Preferred
Graphic communications or printing industry experience preferred
Experience with EFI Epace preferred
Bachelor's degree preferred
Company
Vivid Impact
Vivid Impact is a marketing and advertising company specializing in graphic communication solutions.
Founded in 1989
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
JC Wilkinson, CPA, CPIM
Chief Operating Officer
Brandon Boyers
EVP & Chief Manufacturing Officer
Recent News
Louisville Business First
2024-01-30
Company data provided by crunchbase