RSA Tech · 18 hours ago
Information Technology Help Desk Support
New York, United States
Contract
Onsite
New Grad, Entry LevelRSA Tech is seeking an IT Help Desk Support professional to provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networks. The role involves troubleshooting problems, ensuring timely resolution, and delivering excellent end-user support.
AnalyticsInformation ServicesInformation Technology
No H1B
Hiring Manager
Krish Gupta
Responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networks
Troubleshoot problems, ensure timely resolution, and deliver excellent end-user support
Qualification
Required
Technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networks
Troubleshoot problems and ensure timely resolution
Deliver excellent end-user support
Cloud platforms (Microsoft 365, Google Workspace)
Basic understanding of cyber security principles
IT certifications such as CompTIA A+, Network+, ITIL
Operating Systems: Windows, macOS, Linux (basic administration & troubleshooting)
Networking Basics: TCP/IP, DNS, DHCP, VPN, Wi-Fi issues
Software Support: MS Office / Microsoft 365, email clients, browsers
Ticketing Systems: ServiceNow, Jira, Zendesk, Fresh service
User Account Management: Active Directory, password resets, group policies
Remote Support Tools: TeamViewer, Any Desk, RDP
Company
RSA Tech
RSA Tech is an information technology services and solutions company.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase