Sunrise Systems, Inc. · 9 hours ago
EHR Helpdesk Analyst 1st Shift
United States
Full-time
Remote
Entry, Mid Level
$47/hr - $50/hr
2+ years expSunrise Systems, Inc. is seeking an EHR Helpdesk Analyst to provide advanced support for the Epic EHR and related clinical applications. The role involves troubleshooting issues, managing incidents, and ensuring user satisfaction across multiple healthcare facilities.
Information Technology & Services
Responsibilities
Provide technical support for Epic applications, workflows, access, and integrations
Serve as first point of contact for Epic and healthcare IT issues
Troubleshoot application, account, and workflow issues
Provide basic remote support for desktops, printers, and peripherals
Manage incidents using ServiceNow and meet SLAs
Assist with Epic user access, role changes, and security requests
Support go-lives, upgrades, and downtime events
Maintain documentation and knowledge base articles
Ensure compliance with HIPAA and IT security policies
Qualification
Required
2+ years of Epic EHR technical support experience
Experience with ServiceNow or similar ticketing tools
Strong knowledge of EHR systems (Epic preferred)
Preferred
Epic certification (Service Desk, Ambulatory, EpicCare, or Security) preferred
Benefits
ACA compliant medical coverage
Dental insurance
Vision insurance
Sick time benefits as required per State regulations
Company
Sunrise Systems, Inc.
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ruchi Hajra
Senior Account Manager/Client Servicing/Talent Acquisition Partner
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