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Fairview Health Services · 17 hours ago

Patient Financial Services Representative

St Paul, MN

Full-time

Onsite

Entry Level

1+ years exp

Fairview Health Services is seeking a Patient Financial Services Representative to join their team. This role involves billing and collection of accounts receivable for both inpatient and outpatient accounts, ensuring payments are collected and issues are resolved efficiently.

AssociationHealth CareHospitalMedical

H1B Sponsor Likely

Responsibilities

Intentionally prevents untimely revenue shortfalls by taking action to resolve financial transactions appropriately and effectively to ensure collection of expected payment; escalates issues when appropriate

Completes daily work assignment timely and accurately in accordance with the identified productivity and quality standards set forth by the organization

Performs the best practice routine per department guidelines

Proactively looks for continuous process improvements involving people and technologies through tracking, trending, and providing feedback

Accelerates business outcomes by identifying ways to fully resolve accounts through single-touch resolution when possible

Understands revenue cycle and the importance of evaluating and securing all appropriate reimbursements from insurance or patients

Contacts payers via portal or provider service center to facilitate timely and accurate resolution of accounts

Responsible for processing external correspondence in a timely and efficient manner

Ensures internal correspondence is clearly and professionally communicated and processed expeditiously

Responsible for verification of insurance and/or patient demographics

Understands expected payment amounts and Epic expected payment calculations to appropriately adjust accounts

Educates patients and/or guarantors of patient liability when appropriate

Understands and complies with all relevant laws, regulations, payer and internal policies, procedures, and standards, and applies this understanding through daily work

Qualification

Medical billing experienceInsurance follow-up experienceEpic software experienceMS Office experienceCustomer service skillsCommunication skillsProblem-solving skills

Required

Responsible for billing and collection of accounts receivable for inpatient and outpatient accounts

Ensures expected payment is collected and accounts are fully resolved

Resolves complex customer service issues

Understands the importance of evaluating and securing all appropriate financial resources for patients to ensure proper adjudication

Intentionally prevents untimely revenue shortfalls by taking action to resolve financial transactions appropriately and effectively to ensure collection of expected payment

Escalates issues when appropriate