Cengage Group · 19 hours ago
Remote Customer Service Agent (Monday - Friday, 11:00am - 7:00pm EST)
United States
Full-time
Remote
New Grad, Entry Level
$15/hr - $19/hrCengage Group is a global education technology company that empowers learners through innovative digital products and services. The Remote Customer Service Agent will handle various customer inquiries regarding orders and digital product registrations, providing support through multiple communication channels.
E-LearningEdTechHigher EducationTraining
Responsibilities
Handle a variety of inquiries with regards to orders, adjustments, gratis copy requests, company websites, digital product registrations and general product and process inquiries via multiple channels; such as phone, email, cases and live chat
Navigate multiple, internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries
Identify and report on trends that lead to improvements to our products, services, processes and websites
Achieve established quality, availability and productivity objectives to ensure overall success
Be committed to ongoing personal development
Build in to other's success by sharing acquired knowledge through mentoring opportunities
Thrive in a team environment and also possess the ability to work productively and independently
Demonstrate solid multi-tasking and organizational skills
Qualification
Required
Demonstrate professionalism, attentiveness, compassion and courtesy to others
Dedicated to delivering a service experience that endears customers to proudly reference our products and services
Handle a variety of inquiries with regards to orders, adjustments, gratis copy requests, company websites, digital product registrations and general product and process inquiries via multiple channels
Navigate multiple, internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries
Identify and report on trends that lead to improvements to our products, services, processes and websites
Achieve established quality, availability and productivity objectives to ensure overall success
Be committed to ongoing personal development
Build into other's success by sharing acquired knowledge through mentoring opportunities
Thrive in a team environment and also possess the ability to work productively and independently
Demonstrate solid multi-tasking and organizational skills
Possess a High School Graduate or GED
Benefits
Potential to earn a quarterly functional bonus based on individual job performance.
Vacation accrual starting on day one, plus company-designated and floating holidays throughout the year!
401K with employer matched contributions.
Healthcare (medical, dental, and vision) coverage starting day one.
Quarterly performance reviews with a strong culture of internal advancement.
A work from home position where the necessary job assets are provided by the company.
Company
Cengage Group
Cengage Group is an EdTech company that provides secondary and higher education to learners at an affordable price.
Founded in 1903
5001-10000 employees
H1B Sponsorship
Cengage Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (6)
2023 (21)
2022 (19)
2021 (16)
2020 (56)
Funding
Current Stage
Late StageTotal Funding
$500M2023-06-02Private Equity· $500M
Leadership Team
Darren Person
EVP, Chief Digital Officer (CDO)
Recent News
2025-10-31
Company data provided by crunchbase