University of Miami · 7 hours ago
Clinical Business Operations Specialist
Miami, FL
Full-time
Onsite
Mid Level
3+ years expThe University of Miami has an exciting opportunity for a full-time Clinical Business Operations Specialist to work onsite on the UHealth campus. The role involves leading Clinical Business Operations Representatives and managing complex issues related to patient care, while performing administrative tasks to ensure efficient clinical operations.
Higher Education
Responsibilities
Assists the department in managing expectations surrounding pre and post patient care
Provides guidance and support to Clinical Business Operations Representatives and assists with training and continuous improvement
Obtains or reviews all patient demographic information, insurance information and referral numbers
Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information
Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software
Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice
Provides coverage for responsibilities of co-workers when assigned or as need arises
Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis
Maintains confidentiality of all information
Adheres to University and unit-level policies and procedures and safeguards University assets
Answer phones, triage, and follow through on messages and information requests from headache patients using UChart and other communication channels
Ensure CRM’s are handled daily
Confirmation of patient appointments daily
Obtain pre-authorizations for medications and procedures; coordinate medical necessity letters and documentation for patient assistance programs under nurse or physician supervision
Coordinate all aspects of patient admissions and outpatient procedures, including Botox treatments and IV DHE infusions
Collaborate with clinical operations staff to ensure alignment between clinical and academic responsibilities
Coordinate and supervise appointments for VIP and international patients
Authorize pharmacy refills under physician supervision
Sending signed clinic notes as needed to outside physicians
Obtaining outside medical records prior to office visit
Serve as liaison between office and referring providers
Train Junior CBOR and MA’s
Ensure patients are properly enrolled in Vyepti
Assist with FMLA and ADA forms as needed
Prepare and manage general and professional correspondence related to academic, research, and clinical work
Schedule and coordinate Fellow's schedule
Coordinate physician coverage of all patients related matters
Copy, fax, and scan documents for distribution, filing, and meetings
Schedule and coordinate physicians’ academic calendars, including interviews, meetings, lectures, conferences, and departmental events
Submit leave requests and vacation/leave in accordance with departmental and university policies
Coordinate travel arrangements for faculty, including hotel and flight bookings, and process travel reimbursements including the research team
Support CME presentations and speaking engagements through scheduling and logistics
Assist with education and training programs: arrange lectures, distribute educational materials, and coordinate with other training programs
Coordinate Headache Meetings as needed
Update and submit renewals for licenses and DEA registrations; manage credentialing, recredentialing, and membership payments
Maintain up-to-date physician documentation (CME, board certifications, etc.)
Qualification
Required
High school diploma or equivalent
Minimum 3 years of relevant experience
Skill in data entry with minimal errors
Ability to communicate effectively in both oral and written form
Ability to work evenings, nights, and weekends as necessary
Skill in collecting, organizing, and analyzing data
Ability to work independently and/or in a collaborative environment
Commitment to the University's core values
Benefits
Medical
Dental
Tuition remission
And more
Company
University of Miami
At UM you'll join a diverse and energized academic community.
5001-10000 employees
H1B Sponsorship
University of Miami has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (208)
2024 (151)
2023 (149)
2022 (121)
2021 (95)
2020 (114)
Funding
Current Stage
Late StageLeadership Team
Albertie Regalado
'Canes Science Bowl — Co-Founder and Co-President
Mark McPheron, FALU, CLU, FLMI
Co-Founder and Past President, and current member, University of Miami Cincinnati 'Canes Community
Recent News
Seattle TechFlash
2023-11-22
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