TeleSolv Consulting · 19 hours ago
Outreach Analyst
United States
Full-time
Remote
New Grad, Entry Level
$16.61/hr - $16.61/hrTeleSolv Consulting has immediate opportunities to work with the Federal Government as an Outreach Analyst in support of the federal government agency. The role involves providing world-class customer service, handling public inquiries, and ensuring compliance with established protocols and procedures.
Management Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures
Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies
Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner
Document all interactions accurately in the company's system for tracking and auditing purposes
Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers
Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope
Maintain confidentiality and follow all required data protection guidelines during customer interactions
Qualification
Required
Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures
Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies
Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner
Document all interactions accurately in the company's system for tracking and auditing purposes
Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers
Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope
Maintain confidentiality and follow all required data protection guidelines during customer interactions
Must be willing/able to work various shifts between 9 am and 9 pm covering Eastern, Central, Mountain, and Pacific Time Zones in the US
Must also be able to follow the onboarding process which includes acquiring a Public Trust clearance from the government which can take 2+ months
All qualified candidates must live and work within the state of Texas at one of the locations listed
Company
TeleSolv Consulting
To become a demand business, an organization must constantly improve the value created by its core business processes.
Founded in 2000Washington, District of Columbia, US
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jerry Pizer
Chief Operating Officer
Company data provided by crunchbase