Scion Staffing · 2 weeks ago
Healthcare Application Support Engineer - Tier 1/2
United States
Contract
Remote
Entry, Mid Level
$24/hr - $26/hrScion Staffing is a national award-winning staffing firm seeking an Application Support Engineer for a mission-driven technology partner in the healthcare sector. This role focuses on providing Tier 1 and Tier 2 application support for healthcare-focused SaaS and cloud systems, ensuring high-quality service to end users while troubleshooting application and system issues.
RecruitingStaffing AgencyVisual Search
Responsibilities
Provide Tier 1 and Tier 2 application support, managing approximately 10–15 tickets per day with accuracy and empathy
Perform new user setup, password resets, access requests, and permission management across cloud and identity systems
Troubleshoot issues related to SaaS applications, Active Directory, cloud services, devices, and VOIP platforms
Support healthcare applications, including EHR systems, while maintaining compliance with privacy and security standards
Document issues, resolutions, and workflows within a ticketing system
Identify recurring issues and contribute to process improvements and long-term solutions
Collaborate with internal teams to improve documentation, workflows, and overall support quality
Qualification
Required
Experience providing Tier 1 (mostly) and some and Tier 2 IT support in a fast-paced environment
Strong troubleshooting skills across applications, user access, and cloud-based systems
Familiarity with healthcare or regulated environments, including HIPAA considerations
Experience supporting identity and access management tools such as Active Directory and cloud-based equivalents
Experience working within ticketing systems like AutoTask or ConnectWise, etc
Comfort supporting VOIP or collaboration platforms
Very strong communication skills and the ability to explain technical concepts clearly to non-technical users
Experience working in an MSP environment
Benefits
Medical
Dental
Vision
Voluntary life insurance
Employee assistance plan (EAP)
Commuter and transit benefits
Employee retirement plan
Company
Scion Staffing
Scion Staffing is an award-winning full-service executive search firm
Founded in 2006
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brandon Fernandez, CSP
Senior Partner Development Manager
Brent Cherry-Barnes
Sr. Partnership Development Manager
Recent News
2024-11-23
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