ServiceMaster by Twins · 2 hours ago
Claims Coordinator
Rome, GA 30161
Full-time
Onsite
New Grad, Entry LevelServiceMaster by Twins is a company focused on providing essential services through empowered people and world-class customer service. The Claims Coordinator is responsible for managing the claims process, ensuring customer satisfaction, and coordinating with the operations team to meet service level agreements and deadlines.
Consumer Services
Responsibilities
Understanding of the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental work
Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
Daily review of compliance tasks and all job tasks are completed on time
Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call
Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards
Manages Customer Service issues and complaints, documenting actions and resolution
Understanding of all company cycle times and SLAs required for each job and phase
Client Care Calls – ensure constant, often daily, communication with the customer, may communicate with adjuster
Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate
Qualification
Required
High school diploma/GED required
Exceptional Customer Service skills
Personal time management and organizational skills
Strong verbal and written communication skills
Dependable and adaptable to operate within a fast-paced work environment
Strong problem-solving skills
Proficient at using Microsoft Office, Outlook, CRM software
Company
ServiceMaster by Twins
At ServiceMaster Restore, we help homes and businesses recover from water, fire, mold, and storm damage with speed, expertise, and care.
Founded in 1991Rome, Georgia, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase