Nutrafol · 1 day ago
Customer Experience Associate (Central/Eastern timezone)
United States
Full-time
Remote
Entry Level
$50K/yr - $55K/yr
1+ years expNutrafol is a growing company dedicated to helping individuals achieve hair wellness through clinically tested products. They are seeking a remote Customer Experience Associate to enhance customer interactions and team efficiency by providing empathetic support and creative problem-solving solutions.
BiotechnologyConsumer GoodsHealth CareNutraceuticalWellness
Responsibilities
Answer customer calls and reply to email inquiries in a fast-paced environment
Act as a point of escalation for complex customer and process issues
Resolve high-priority customer escalation
Assist customers with navigating the Nutrafol website
Become an expert on our product
Think quickly on your feet to customize creative solutions
Prioritize daily tasks and direct assignments to aid in maximizing efficiency
Manage Ad-hoc projects as needed
Take on additional responsibilities and training to improve overall customer experiences
Qualification
Required
1-3 years in a customer experience related role; e-commerce or startup preferred
Proficient using platforms such as ZenDesk, Salesforce, Microsoft Office and Google Workspace products
Stellar written and verbal communication skills – you aren't afraid to hop on the phone, write an email, or send a chat to help a customer
Demonstrated positive approach toward customers
You have a passion for understanding problems and are solution-oriented
You have a head for science as it pertains to health and wellness
You are a self-starter with an entrepreneurial spirit! You're ready to jump in – no job is too big or too small
You're a people person and you truly enjoy making someone smile
Preferred
Bilingual in English/Spanish preferred
Benefits
Fully remote work experience
Comprehensive medical, dental, and vision package, including FSA program
401K with employer match
Quarterly Bonus Program
Flexible PTO
Two company-wide wellness breaks every day
Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
Monthly wellness stipend
Monthly internet stipend
Monthly cell phone stipend
Annual learning & development stipend
Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays
Free meditation app membership (Headspace)
Free Nutrafol subscription
Pet insurance discounts and benefits
Company
Nutrafol
Nutrafol is a nutraceutical manufacturer that formulates natural, drug-free products to improve hair health.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$35MKey Investors
L CattertonUnilever Ventures
2019-04-02Series B· $35M
2017-05-09Series A
Leadership Team
Giorgos Tsetis C.E.
Co-Founder, CEO
Sophia Kogan, MD
Co-Founder and Chief Medical Advisor
Recent News
Cosmetics & Toiletries Magazine
2025-11-08
2025-10-23
Business Insider
2025-10-15
Company data provided by crunchbase