Ferguson · 6 hours ago
HVAC Technical Service Advisor
Farmingdale, NY
Full-time
Onsite
Mid, Senior Level
$5,800/mo - $9,266.67/mo
5+ years expFerguson is a Fortune 500 company providing quality supplies across various industries. The HVAC Technical Service Advisor will provide technical training and support for HVAC products, manage regional technical issues, and work closely with sales teams and contractors to ensure effective product installation and service.
Wholesale
Responsibilities
Provide remote technical support/assistance troubleshooting product installation and service issues via telephone, remote assistance tool, or email
Handle technical calls from contractors, assist contractors as well as work with manufacturers
Design and implement training curriculums for both contractors and internal associates
Participation in technical selling to convert contractors to our brands of equipment
Serve as a subject matter expert for contractors/dealers, while, providing HVAC equipment product support with courteous customer support and service
Stay abreast of current installation and service practices and information
Work with vendors towards resolution of issues
Conducts occasional on-site/job site visits to provide technical support and assistance, as needed
Ride along with Territory Managers on Dealer recruitment calls and present features and benefits to the owners and service departments
Facilitate new equipment installations to ensure the customers have a good experience and feel supported
Qualification
Required
Degree from an accredited HVAC school or certificate of completion from HVAC technical courses and 5+ years of hands-on HVAC experience, or equivalent combination of education and related experience, required
Understanding of the installation and service of residential and light commercial HVAC equipment, such as furnace, air conditioning, and residential ductless, is required
Strong computer proficiency including use of Microsoft applications and virtual meeting tools, required
Ability to build PowerPoint presentations and coordinate, facilitate, and lead in-person and remote training sessions, needed
Ability to effectively multi-task and handle deadlines
A positive attitude, passion, and ambition to succeed
Strong attention to detail and accuracy
Ability to learn quickly
Preferred
HVAC Field service, technical support, or certified trainer experience is preferred
Benefits
Health
Dental
Vision
Paid time off
Life insurance
401(k) with a company match
Mental health coverage
Gender affirming and family building benefits
Paid parental leave
Associate discounts
Community involvement opportunities
Company
Ferguson
Since 1953, Ferguson has been a leading source of quality supplies for a variety of industries.
10001+ employees
H1B Sponsorship
Ferguson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (4)
2023 (6)
2022 (5)
2021 (11)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-09-18Post Ipo Debt· $750M
2024-10-01Post Ipo Debt· $750M
2008-11-12IPO
Leadership Team
Kevin Murphy
President & Chief Executive Officer
Blake Luse
Senior Director, Enterprise Strategy & Planning
Recent News
The Virginian-Pilot
2025-12-27
2025-12-15
2025-12-10
Company data provided by crunchbase