Sigma · 7 hours ago
Commercial Customer Success Manager
New York City, NY
Full-time
Onsite
Mid Level
$100K/yr - $125K/yr
4+ years expSigma Computing is seeking a Customer Success Manager with expertise in analytics and business intelligence to enhance customer engagement and maximize value from their platform. The role focuses on strategic account management, growth initiatives, and customer advocacy to improve Net Dollar Retention (NDR).
AnalyticsBusiness IntelligenceCloud Data ServicesComputerSoftware
Responsibilities
Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts
Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights
NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support
Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention
Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives
Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base
Qualification
Required
Bachelor's or Master's degree in Business, Analytics, Computer Science, or a related field
4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry
Strong analytical skills with a proven ability to solve complex problems using data
Excellent communication and interpersonal skills, with a knack for building trust and driving engagement
Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention
ETL experience
Experience implementing production business intelligence solutions
Preferred
Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
Startup experience
Benefits
Equity
Generous health benefits
Flexible time off policy. Take the time off you need!
Paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Lunch Program
Dog friendly office
Company
Sigma
Sigma is the AI apps and analytics platform connected to the cloud data warehouse.
501-1000 employees
H1B Sponsorship
Sigma has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (26)
2023 (21)
2022 (13)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$645.3MKey Investors
Altimeter CapitalSutter Hill Ventures
2024-05-16Series D· $264M
2021-12-16Series C· $300M
2021-09-23Debt Financing· $15M
Leadership Team
Mike Palmer
Chief Executive Officer
Rob Woollen
CTO / Co-founder
Recent News
Morningstar.com
2025-12-19
2025-10-16
2025-09-24
Company data provided by crunchbase