Citi · 8 hours ago
NLP Engineer, Assistant Vice President
Irving Texas United States
Full-time
Hybrid
Mid, Senior Level
$107K/yr - $161K/yr
5+ years expCiti, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries. They are seeking a passionate and skilled NLP Developer to join their Conversational AI team, where the role involves designing, developing, and implementing virtual assistants and chatbots using the latest AI technologies.
BankingFinanceFinancial Services
Responsibilities
Design, develop, and deploy sophisticated virtual assistants and chatbots using leading AI platforms
Implement robust natural language processing (NLP) models for intent recognition, entity extraction, and context management to ensure accurate and human-like conversations
Leverage NLP Tools for intent development and creating intelligent bot interactions
Build and maintain agentic bots capable of understanding and responding to user needs proactively
Integrate bots seamlessly with backend systems via APIs, connecting them to live chat platforms and other communication channels
Design and implement secure data storage and retrieval mechanisms for user data, leveraging databases like MongoDB, SQL, or other NoSQL solutions
Develop comprehensive error handling and fallback systems to ensure a smooth user experience, including intelligent handoff to human agents when necessary
Adhere to user data privacy best practices, safeguarding sensitive information and ensuring compliance with relevant regulations
Create bots equipped with features such as FAQ automation, engaging small talk capabilities, rich content rendering, account troubleshooting, and seamless live agent handover
Stay at the forefront of AI advancements, exploring and integrating the latest GenAI platforms like Gemini and GPT for seamless integration
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field
5+ years of proven experience as a Software Developer, with a strong focus on building AI-powered applications
Hands-on experience in developing virtual assistants and chatbots using AI platforms and microservices, including Kore.AI
Proficiency in Python or JavaScript/TypeScript, demonstrating strong programming fundamentals
Solid understanding and practical experience in NLP concepts and techniques
Experience with API integrations, connecting bots to various backend systems and platforms
Familiarity with database management and data security best practices
Strong problem-solving skills and the ability to work independently and as part of a team
Excellent communication and collaboration skills
Preferred
Experience with cloud platforms (AWS, Azure, GCP)
Familiarity with Agile development methodologies
Contributions to open-source projects or participation in AI/NLP communities
Benefits
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
2026-01-20
2026-01-15
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