Chase · 2 hours ago
Trust & Safety Product Solutions Architect - Payments - Vice President
10 S Dearborn St, Chicago, IL, 60603, US
Full-time
Onsite
Mid, Senior Level
$109K/yr - $178K/yr
5+ years expChase is a leader in financial services, and they are seeking a Trust & Safety Product Solutions Architect to innovate new product offerings and lead the end-to-end product life cycle. This role involves acting as the voice of the customer, developing profitable products, and collaborating with cross-functional teams to ensure high-quality product delivery.
BankingFinancial Services
Responsibilities
Lead technical solution design for Trust & Safety solutions across solutioning, implementation, and post-implementation
Define target and transitional architectures, integration patterns, and non-functional requirements for API and file-based client integrations
Support premier client onboarding to accelerate certification and time-to-ramp
Engage directly with client technical teams and JPM contractors to guide integrations and resolve issues
Troubleshoot post‑go‑live incidents; drive root‑cause analysis and production readiness improvements
Partner with product to resolve defects and inform the product roadmap
Plan for scale with tech, modeling expected volume and throughput to ensure capacity, reliability, and SLA adherence
Develop a product strategy and product vision that delivers value to customers
Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition
Build the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Qualification
Required
5+ years of experience or equivalent expertise in product management or a relevant domain area
Proven experience delivering client-facing integrations for both API and file-based channels at enterprise scale
Strong troubleshooting skills with observability stacks; adept at root-cause analysis, incident response, and performance tuning
Effective collaboration in a matrixed environment; excellent communication with client technical teams and internal stakeholders
Demonstrated ability to utilize qualitative and quantitative inputs to develop strategic and tactical recommendations to both improve the client experience and product adoption
Good knowledge of traditional and emerging methods of payment (e.g., ACH, Wire, Disbursements, Real Time Payments and Card)
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Preferred
Demonstrated prior experience working in a highly matrixed, complex organization
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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