First Supply LLC · 4 hours ago
HVAC Customer Service Consultant
Dubuque, IA
Full-time
Onsite
Mid Level
3+ years expFirst Supply LLC is a fifth-generation family-owned company that has served the Upper Midwest for over 125 years. They are seeking an HVAC Customer Service Consultant to interact with customers, provide a Best-In-Class Customer Experience, and respond to HVAC related inquiries about product application and troubleshooting.
ManufacturingWholesale
Responsibilities
Answer telephone calls in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product
Quickly and effectively find creative ways to meet customer’s needs
Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation
Recommend products and provide service to customers, based on customer’s specific needs
Provide information regarding availability of in-stock items to customers; and recommend any stock level issues to purchasing
Prepare and present quotations to meet customer needs
Accurately enter customer sales orders into the business system
Follow-up to ensure product orders are shipped in a timeframe to meet customer’s needs
Contact or visit potential customers to evaluate their needs, and promote the sale of products and services
Identify and make recommendations for change for any unusual or repetitive technical service-related problems with products
Other duties as assigned
Qualification
Required
Three years of related experience or equivalent training in trade fields
Extensive HVAC product knowledge required
Computer knowledge and skills with the ability to learn First Supply LLC's business system
Ability to assess customer needs and provide customer satisfaction
Ability to communicate information and ideas effectively with customers by telephone and in person
Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved
Benefits
Competitive compensation
Excellent benefits
Opportunities for advancement
Company
First Supply LLC
First Supply is a wholesale company that offers plumbing, waterworks, and industrial supplies.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kathryn Poehling Seymour
President & CEO
Recent News
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