Abstract Displays Inc. · 9 hours ago
Client Services Lead - Exhibit Services
Blue Ash, OH
Full-time
Onsite
Mid, Senior Level
2+ years expAbstract Displays Inc. is an industry leader in exhibit design and display solutions, and they are seeking a Client Services Lead who brings proven experience in tradeshow or event planning. This role involves taking ownership of high-value client accounts, collaborating with various teams to ensure successful outcomes, and contributing to a positive team culture.
AdvertisingEventsMarketingTrade Shows
Responsibilities
Build, strengthen, and maintain client relationships by anticipating needs and delivering tailored solutions
Lead client meetings to define project goals, exhibit requirements, and event expectations
Coordinate show services, prepare required forms, and organize installation and dismantling personnel
Maintain thorough client inventory records and ensure all project updates and changes are documented
Serve as a senior point of contact for client questions, claims, and project escalations
Collaborate in pre and post project meetings to ensure alignment across teams
Complete accurate work orders and coordinate information flow among clients, consultants, and production teams
Support clients with the online inventory system, order placement, and asset management
Prepare quotes, attend pricing and turnover meetings, and support inside sales activities for stored accounts
Document and update departmental processes and recommend improvements for efficiency and quality
Provide guidance and mentorship to junior team members and contribute to developing team best practices
Qualification
Preferred
Customer service mindset with the ability to influence, guide, and lead others
High attention to detail, accuracy, and organized
Ability to learn quickly, work in a fast paced environment, and manage multiple projects simultaneously
Proficiency in Microsoft Office tools such as Word, Excel, and Outlook and ability to learn proprietary systems
Bachelor's degree in Business or related field or 2 to 3 years of equivalent experience
Experience in tradeshow management, event planning, or exhibit services
Supervisory experience or demonstrated potential for leadership
Benefits
Paid time off including holidays, personal time, and vacation
Medical, dental, vision, and life insurance
Short term and long term disability coverage
401(k) with company match
Company
Abstract Displays Inc.
Abstract Displays, Inc. is an Award Winning designer and producer of dimensional solutions for all your Trade Show, marketing and corporate events.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Carla Eng
Chief Executive Officer
Michael Eng
COO
Company data provided by crunchbase