Mountain Warehouse · 5 days ago
EMS Supervisor - New York
EMS Lake Placid (VLP)
Full-time
Onsite
Mid Level
$19/hr - $20.05/hrMountain Warehouse is a company passionate about equipping adventurers with the gear they need to explore the outdoors. They are seeking a confident and passionate leader to guide and inspire their retail team, ensuring exceptional customer service and operational excellence while fostering a collaborative team environment.
Outdoor AdvertisingOutdoorsRetailRetail Technology
Responsibilities
Foster a collaborative and supportive team environment, uniting colleagues around shared goals
Drive continuous growth by coaching, training, and mentoring your team
Keep your team informed and engaged through clear, open communication
Empower your team with up-to-date product knowledge to meet customer needs confidently
Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day
Oversee daily store operations, including opening and closing duties, to ensure smooth workflows
Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike
Prioritise Health & Safety, safeguarding the wellbeing of your team and customers
Motivate your team to meet and exceed sales targets and KPIs
Identify growth opportunities for team members and suggest strategies for their development
Set the standard for exceptional customer service and ensure it’s delivered consistently
Resolve customer concerns promptly and professionally, creating memorable shopping experiences
Represent the Mountain Warehouse brand with enthusiasm and professionalism
Build connections within the local community, enhancing the store’s personal and welcoming atmosphere
Qualification
Required
Passionate about delivering outstanding customer service
A confident and reliable motivator, with a talent for inspiring others
Experienced in all areas of retail, from stock control to visual merchandising
A strong communicator who can engage at all levels and provide constructive feedback
Proactive and results-driven, with a track record of setting and achieving goals
Approachable, trustworthy, and a natural team player
Skilled at problem-solving within company guidelines and policies
Benefits
Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
50% Colleague Discount across Eastern Mountain Sports, Mountain Warehouse and Animal, with a twice-yearly uniform allowance.
30% off National Brands Eastern Mountain Sports
A stable, successful and supported environment
Length of service awards
Company
Mountain Warehouse
Mountain Warehouse is a british outdoor retailer selling equipment for hiking, camping, skiing, cycling, running and fitness.
Founded in 1997
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$77.19MKey Investors
LDC
2010-09-01Private Equity· $77.19M
2002-09-06Acquired
Recent News
2025-11-11
2025-09-09
Company data provided by crunchbase