Pyramid Consulting, Inc · 1 month ago
Senior Systems and Support Analyst
Durham, NC
Full-time
Hybrid
Senior Level
$50/hr - $60/hr
5+ years expPyramid Consulting, Inc. is a leading company in the Banking Industry, currently seeking a Senior Systems and Support Analyst. This role involves joining the Major Incident Management team to provide technical support and troubleshooting across cloud, infrastructure, and application environments.
ConsultingInformation TechnologyLegalProfessional ServicesSoftwareStaffing Agency
Responsibilities
We are seeking a technical problem solver with a solid background in production support to join our Major Incident Management team
This hybrid role combines Major Incident Management responsibilities with hands-on technical expertise across cloud, infrastructure, and application environments
The ideal candidate is passionate about troubleshooting, thrives in fast paced situations, and is eager to grow their technical and coordination skills in a multifaceted environment!
Work Schedule: (Sunday – Wednesday or Weds - Saturday) 4x10; 9 am EST – 8 pm EST (hour break)
Qualification
Required
5 years of hybrid experience in Production Support, Development or SRE
Experience in ITIL processes (Incident, Problem, Change Management)
Monitoring Tools: Splunk, Datadog, Grafana
ITSM Tools: JIRA, ServiceNow
Bachelor's degree or higher in a technology related field (like Engineering, Computer Science, Information Technology)
A minimum of 5 years of hybrid experience in Production Support, Development or SRE Experience
Hands-On experience developing or supporting highly distributed multi-tiered systems at scale
Ability to triage while leading an incident call, perform root cause analysis, and be decisive under pressure
A self-starter and great teammate who can independently manage multiple responsibilities in a dynamic environment
Strong hands-on experience and ability to automate with various scripting languages such as Python, Shell Scripting, etc
Proven experience in implementing advanced observability practices and techniques at scale
Solid understanding of Cloud Computing and DevOps concepts including CI/CD Pipelines
Perform second-level support using visibility tools such as Datadog and Splunk and expert hands-on experience with one or more (Datadog, Splunk, Grafana)
Understanding of ITIL processes (Incident, Problem, Change Management)
Highly effective business communication and influencing skills
Cloud Platforms: AWS, Azure
Operating Systems: Unix, Linux, Windows Server
Scripting & Development: Shell Script, .NET
Middleware & Integration: Tomcat, Apache
Monitoring Tools: Splunk, Datadog, Grafana
Databases: Oracle DB, MS-SQL, Sybase
ITSM Tools: JIRA, ServiceNow
Preferred
Relevant certifications (ITIL, AWS, Azure) are a plus
Bonus: Retail trading, Asset Trading, or Financial Services Technology experience is a plus
Benefits
Health insurance (medical, dental, vision)
401(k) plan
Paid sick leave (depending on work location)
Company
Pyramid Consulting, Inc
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.
5001-10000 employees
H1B Sponsorship
Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (178)
2024 (112)
2023 (95)
2022 (62)
2021 (50)
2020 (117)
Funding
Current Stage
Late StageLeadership Team
Ramesh Maturu
President and Co-Founder
Manish Kaushik
Chief Financial Officer
Recent News
2025-08-18
Company data provided by crunchbase