Beans.ai · 2 hours ago
Customer Success Associate
Lehi, UT
Full-time
Onsite
Mid Level
3+ years expBeans.ai is a company that powers over 6 million deliveries daily, focusing on making last-mile delivery effortless for logistics operators. They are seeking a Customer Success Associate to manage key accounts, drive renewals, provide product training, and ensure exceptional support coverage.
Software
Responsibilities
Own relationships with the key accounts
Monitor health metrics (route usage, performance dashboards, NPS)
Conduct quarterly business reviews (QBRs) and retention check-ins
Identify upsell/cross-sell opportunities for additional modules
Conduct monthly product training webinars and refreshers for new customers or features
Create and maintain guides, Loom videos, and FAQs for self-service training
Capture customer feedback to guide product improvements
Participate in a 1-day-per-month weekend support cycle to handle urgent tickets or escalations
Ensure smooth coverage transitions with weekday CS staff
Partner closely with Sales (for expansions), Support (for escalations), and Product (for feedback)
Maintain a high level of product expertise to troubleshoot and coach customers independently
Qualification
Required
3 years of experience in SaaS account management or customer success
Excellent written and verbal communication skills
Strong time management able to handle 8-hour workdays with multitasking
Experience with CRM tools (HubSpot, Salesforce, or equivalent)
Company
Beans.ai
Last-mile mapping leader that offers location intelligence at unparalleled accuracy and coverage.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$17M2021-10-28Seed· $17M
2019-01-01Pre Seed
Leadership Team
V
Vibhu Singh
Chief Operating Officer
A
Akash Agarwal
Founder and Chief Business Officer
Recent News
Multichannel Merchant
2023-10-11
2023-10-11
Company data provided by crunchbase