Lead Insights Analyst, Customer & Market Insights jobs in United States
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Chick-fil-A Corporate Support Center · 14 hours ago

Lead Insights Analyst, Customer & Market Insights

positionUS-GA-Atlanta
timeFull-time
remoteHybrid
seniorityMid, Senior Level
date3+ years exp

Chick-fil-A Corporate Support Center is seeking a Lead Insights Analyst for Customer & Market Insights to power customer-informed decisions through meaningful insights. This role is integral in linking customer behavior to business results and guiding growth through digital experiences.

Customer ServiceFood and BeverageHospitalityRestaurantsSnack Food

Responsibilities

Serve as analytic liaison between Customer and Market Insights and internal stakeholders in support of innovation in the Customer digital experience
Partner with internal stakeholders to provide analytic input and evaluate performance of various business priorities by identify links between Customer behaviors and business results
Determine methodologies and execute analytical approaches to evaluate business opportunities
Leverage test & learn techniques to understand the impact of innovation to the business and Customer behaviors
Communicate actionable insights through visualizations and storytelling
Manage planned and ad hoc analytic requests and ensure timely delivery of reporting and insights

Qualification

Analytical skillsData visualizationDatabase queriesAdvanced ExcelProject managementQuick learnerUX experienceCollaborationCommunication skillsRelationship building

Required

3+ years of experience
Bachelor's degree in a quantitative field such as Finance, Accounting, Mathematics, Statistics, Engineering, Business Analytics, or other similar fields
Experience partnering well with cross-functional teams, being highly collaborative
Ability to build strong relationships
Strong written and verbal communication skills
Experienced project manager
Quick and versatile learner
Strong analytical skills in hypothesis generation and data identification
Advanced Excel skills
Experience with database queries or programming languages (SQL, Python, or R)
Experience with data visualization (Tableau)
Experience with common UX analytics tools
Ability to convey insights that are clear, compelling, and concise

Preferred

4+ years of experience
Master's degree in a quantitative field
UX experience

Company

Chick-fil-A Corporate Support Center

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Glassdoor4.0
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At its Atlanta headquarters, known as the Corporate Support Center, Chick-fil-A, Inc.
dateFounded in 1946
location
Atlanta, Georgia, USA
people-size1001-5000 employees
web-link
https://www.chick-fil-a.com/

Funding

Current Stage
Late Stage

Leadership Team

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Andrew Cathy
CEO
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Brent Ragsdale
Senior Vice President, Chief Financial Officer
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Recent News

Boston Globe
Chick-fil-A slated to open in Boston’s South Station in February
2026-01-22
Mercury News
Chick-fil-A to open Thursday at Walnut Creek shopping center
2026-01-22
San Diego Union-Tribune
How to get a free chicken sandwich from Chick-fil-A this week
2026-01-22
Company data provided by crunchbase