Cloud 9 Solutions, LLC · 1 week ago
Senior Telecommunications Engineer
Lansing, MI
Contract
Hybrid
Senior Level, Lead/Staff
$120K/yr - $130K/yr
10+ years expCloud 9 Solutions, LLC is seeking a Senior Telecommunications Engineer responsible for the design, configuration, testing, and deployment of telephony infrastructure solutions. The role involves collaborating with internal teams and external vendors to ensure installations meet specifications and resolving incidents as they arise.
Business IntelligenceInformation TechnologyProject Management
Responsibilities
Designs, configures, tests and maintains telephony infrastructure solutions
Implements and maintains telecommunication systems and software, such as Avaya Aura platform; SIP Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice CxonePartners with Network Services to analyze and resolve IP architecture
Researches, evaluates, recommends, implements and ensures new technology initiatives are stable and readily maintained
Owns and executes software patches and version upgrade for Telecom infrastructure
Manages projects within deadlines and provides weekly project status reports to management
Provides support to a “World-Class” Call Center consisting of many sub call centers with over 2800 call center associates
Diagnoses, troubleshoots, and resolves complex telecommunication network issues
Participates in a 24x7 on-call rotation
Serves as an escalation point for complex voice outages or issues
Active involvement in driving design discussions with OEMsShould be well verse with creating and updating MS Visio diagrams
Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing and call recording, as needed
Performs other duties and/or projects as assigned
Qualification
Required
Bachelor's Degree or equivalent education and/or work experience required
10+ years in a medium to large corporation or government agency, with multi-site responsibilities required
Avaya certified implementation specialist required
Avaya certified support specialist required
Preferred
Avaya certified Design Associate preferred
Audiocodes certified preferred
Nice cxone certified preferred
Company
Cloud 9 Solutions, LLC
Cloud 9 Solutions is a professional services consulting firm specializing in information technology, business intelligence, project management, eCommerce, and technical recruiting solutions.
11-50 employees
H1B Sponsorship
Cloud 9 Solutions, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2020 (2)
Funding
Current Stage
Early StageCompany data provided by crunchbase