ResortPass · 10 hours ago
Account Manager - Hotels
New York, NY
Full-time
Onsite
Mid Level
$90K/yr - $120K/yr
3+ years expResortPass is a company redefining hospitality by offering day access to luxury hotel experiences. The Account Manager will develop and maintain relationships with hotel partners, focusing on sales and ongoing account management while working closely with various teams to enhance partner performance and support.
Gift CardHospitalityInternetLeisureLifestyleResortsTourismTravelTravel Accommodations
Responsibilities
Build and expand the portfolio of hotels in your territory, establishing and cultivating strong relationships from new lead to active partner
Actively engage and communicate with hotels on a consistent basis and effectively reach targets based on KPI metrics
Identify opportunities to increase revenue and performance of hotel partners, educate them on best practices, provide data insights, and upsell product offerings to our full suite of features
Provide exceptional and immediately responsive support to all partner requests
Assist with onboarding new hotels through communications, setting up their account, and building their page on ResortPass
Develop content and materials for onboarding and training
Conduct demos and webinars of our product and features
Build and maintain a deep and comprehensive familiarity with the ResortPass product and all developing technology in the pipeline
Collaborate closely and work cross-functionally with the Sales, Product, and Marketing teams on a daily basis
Qualification
Required
Bachelor's Degree
3-5 years relevant experience in the hospitality and travel industry
Experience with a CRM such as Salesforce
The ability to be proactive and an appetite for working with fast-changing, innovative technology in a fast-paced environment
Energetic and passionate about closing deals, deepening customer relationships, and fostering trust from partners
Strong prioritization, time management and organizational skills and a meticulous attention to detail
A positive attitude and enthusiasm to work in a fast-paced environment with a high-performing team
Creative problem-solving skills
An entrepreneurial spirit with project management skills
Tech savvy with an ability to learn any online system or software
You're a good person
Preferred
Experience at a startup a plus
Startup and hospitality experience preferred; candidates with relevant startup experience in other industries will also be considered if they have a strong understanding of hotels or demonstrate exceptional ability and a proven capacity to learn quickly
Benefits
Health, Dental & Vision — We're deeply invested in the health and well-being of our team and are proud to contribute to the monthly premiums of these insurance plans.
Stock Option Plan — We offer employees the opportunity to become part-owners in our mission. Let’s redefine what it means to be a guest, together.
401k plan — Save for your future with a 410k plan offering.
Unlimited Paid Time Off (PTO) — Enjoy life away from work to be inspired and fully recharge with unlimited paid time off.
Annual ResortPass credit — Our mission is to bring delight and relaxation to people around the world; including our employees! Access private beaches, deluxe saunas, awesome pools, and much more with your annual credit.
Company
ResortPass
ResortPass offers day access to luxury hotel amenities in their own neighborhoods.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$37.7MKey Investors
CRV
2022-11-30Series B· $26M
2019-08-19Series A· $9M
2018-05-01Seed· $2.1M
Leadership Team
Amanda Szabo
Founder
Recent News
2025-12-24
2025-09-12
Company data provided by crunchbase