Oxford Solutions · 8 hours ago
Tier 2 Help Desk Analyst
Everett, MA
Contract
Onsite
Mid Level
$25/hr - $30/hr
3+ years expOxford Solutions is seeking a Tier 2 Help Desk Analyst to provide essential onsite technical support for our client. This role involves providing tier 2 support by troubleshooting hardware, software, and network issues to ensure efficient IT operations.
ConsultingInformation TechnologyStaffing Agency
Hiring Manager
Prashant Parshuramkar
Responsibilities
Diagnose and resolve IT support incidents and problem tickets within defined service levels
Provide hands-on troubleshooting for hardware, software, and network connectivity issues
Support and guide Level I Analysts, handling escalated technical challenges
Perform Windows Server maintenance, troubleshooting, and performance optimization
Document incidents, resolutions, and solutions to contribute to knowledge sharing
Qualification
Required
Associate degree in IT, Computer Science, or related field, or equivalent experience
3+ years of experience in technical support
Hands-on experience with Windows Server environments
Experience handling escalated IT issues and problem resolution
Strong troubleshooting skills with a proactive, customer-focused mindset
Excellent communication skills, able to explain technical issues to non-technical users
Company
Oxford Solutions
Oxford Solutions is a staffing and recruiting company that offers IT consulting services.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-04-15
Company data provided by crunchbase