Capital One · 1 day ago
Manager, HR Product Operations (Global Implementation Lead)
Richmond, VA
Full-time
Onsite
Mid, Senior Level
$152K/yr - $173K/yr
5+ years expCapital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services. As a Manager on the HR Digital Product Operations team, you will lead the global rollout of the Talent and Performance Management platform, ensuring operational excellence and seamless user experience across all levels of the organization.
Financial Services
No H1B
Responsibilities
Global Rollout Strategy & Execution: You will own the end-to-end strategy for the global rollout of the platform partnering with local geography ops leads, moving beyond pilot execution to establish the standard for scaling complex capabilities
Operational Excellence: Acting as the architect of operational readiness, you will define what "ready" truly looks like by orchestrating the alignment of product readiness, change management, and internal & external compliance requirements to ensure every launch is audit-ready
Executive Storytelling & Stakeholder Management: Act as the primary translator between the product/tech teams and business leadership. Transform complex operational data and status updates into compelling narratives that highlight progress, value, and ROI for senior stakeholders
Cross-Functional Influence: Influence product roadmaps by synthesizing feedback from HR Business Partners, Tech, and Business Leaders into a cohesive voice. Analyze support trends and ticket volume not just to resolve issues, turning insights into actionable product improvements to reduce friction
Strategic UAT Oversight: Move beyond coordinating testing to defining the Quality Assurance strategy. Oversee User Acceptance Testing (UAT) to ensure business logic holds up against real-world scenarios before release
Qualification
Required
Bachelor's Degree or Military experience
At least 5 years of experience in Product Operations, Project Management, or HR Technology
Preferred
At least 2 years of experience leading large-scale or global software implementations
Experience presenting to and influencing senior leadership (Director/VP level and above)
Experience designing and scaling operational support models (Tier 2/3) for enterprise tools
Benefits
Performance based incentive compensation
Cash bonus(es)
Long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
Morningstar.com
2026-01-23
legacy.thefly.com
2026-01-23
Company data provided by crunchbase