The Word & Brown Companies · 1 day ago
Correspondence Representative II (661)
Orange, CA 92868
Full-time
Onsite
Mid Level
$19/hr - $22.50/hr
3+ years expThe Word & Brown Companies is seeking a Correspondence Representative II to manage written correspondence and client communications for CaliforniaChoice enrollment materials. The role involves reviewing and processing various forms, ensuring compliance with company policies, and maintaining high standards of quality and efficiency in service delivery.
ConsultingEmployee BenefitsHealth InsuranceInsurance
Responsibilities
Understand company policies and procedures as they apply to CaliforniaChoice plans
Responsible for the review and processing of the following forms including but not limited to: Employee Applications, Change Request Forms, Employee Termination Forms, Web Based Forms
Identify and obtain missing/incomplete information on forms based on guidelines and standard operating procedures
Follow the department Pending Item process
Compose clear and concise written correspondence (i.e. pending item requests, denials, confirmations, memos, letters, etc.)
Place outbound calls to obtain missing/incomplete information on forms
Maintain working knowledge of all products and systems used for job function (i.e. Pegasus, doc-link, SharePoint, etc.)
Enter appropriate comments in a clear and succinct manner into Pegasus and/or Doc-Link
Meet department standards for quality and quantity of work
Maintain department and team standards for turnaround times. Adhere to all PHI (Personal Health Information) guidelines
Assist with departmental training needs as needed
Other duties as assigned by the Leadership Team
On-site regular attendance and punctuality are essential functions of the job
Qualification
Required
Customer Service and Phone Etiquette experience a must
Strong communication skills (written, grammatical and verbal) required
Ability to interact and communicate effectively with all levels of employees and customers
Must have strong attention to detail
Strong analytical skills and problem solving skills
Ability to perform in a fast-paced, deadline-oriented work environment
Excellent customer service and organizational skills
Able to build/gain commitment and overcome resistance to change
Ability to retain large quantities of information
Accurately type a minimum of 50 WPM
Proficient with Microsoft Office software (Access, Word, Excel, PowerPoint, Visio, Publisher, SharePoint, Outlook), web based technology
Must be highly motivated, have ability to take initiative, be accountable, have excellent interpersonal, and service oriented skills
Knowledge of the healthcare industry a plus
3+ years of office and/or customer service experience required and at least one year of data entry experience
High school diploma or equivalent
Company
The Word & Brown Companies
The Word & Brown Companies provides health insurance solutions to individuals and families.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ofelia H.
Executive Assistant to the CFO
Recent News
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