Upstart · 3 hours ago
Operations Associate
Akron, OH
Full-time
Hybrid
Entry Level
$22.12/hr - $24.12/hr
1+ years expUpstart is a company focused on providing innovative financial solutions, and they are seeking an Operations Associate to support their Auto Operations team. In this role, you will process loan applications, communicate with applicants, and assist in maintaining high-quality customer service.
Artificial Intelligence (AI)AutomotiveConsumer LendingCreditFinancial ServicesFinTechLendingMachine LearningPersonal Finance
Responsibilities
Process loan applications by reviewing all documents submitted from potential borrowers and/or requesting additional documentation as needed to drive applications to a final state. Document reviews include employment, income, identity, and tax documents
Communicate and support applicants either over the phone or through written correspondence regarding the status of their application, troubleshooting application issues, answering questions regarding loan repayments, and guide customers through self-service options online and through delinquency related issues - all while providing a pristine customer experience
Build trust and cultivate borrower, investor, and colleague relationships
Complete additional ad hoc tasks as assigned to aid in the operational goals of the operations department and customer experience team
Qualification
Required
1+ year of experience in loan processing or similar experience at a Financial Institution
Passion for delivering a great customer experience
Ability to interpret written policy and procedures and apply to the present situation
Strong written and verbal communication skills and the ability to address applicants in an objective yet empathetic manner
Impeccable judgment and acute attention to detail; ability to identify/anticipate customers' needs and clarify information
Proven track record of excelling in a metric-based environment
BA/ BS degree, Associates degree, or equivalent work experience in financial services or auto lending
Preferred
Familiarity with loan processing, financial statements, tax documents, and payroll
Previous experience working in the Auto industry or similar financial products
Previous experience working in a production based, remote environment
Benefits
Medical, dental, and vision insurance
401(k) retirement plan
Paid sick leave
Other paid time off benefits as required under the applicable law of the worksite location
Company
Upstart
Upstart (NASDAQ: UPST) is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit.
1001-5000 employees
H1B Sponsorship
Upstart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (67)
2023 (85)
2022 (85)
2021 (42)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$3.36BKey Investors
CastlelakeProgressiveRakuten
2025-11-06Post Ipo Debt· $1.5B
2025-09-05Post Ipo Debt· $320M
2025-08-12Post Ipo Debt· $600M
Leadership Team
Dave Girouard
Founder & CEO
Paul Gu
Co-Founder
Recent News
Business Wire
2026-01-22
The Motley Fool
2026-01-03
The Motley Fool
2026-01-01
Company data provided by crunchbase