DataStaff, Inc. · 17 hours ago
EHR Helpdesk Analyst
North Carolina, United States
Contract
Hybrid
Entry, Mid Level
2+ years expDataStaff, Inc. is currently seeking an EHR Helpdesk Analyst for a long-term contract opportunity. The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record system and related clinical applications, ensuring timely resolution of IT issues and promoting system reliability.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Provide support for Epic applications, workflows, access, printing, and integration issues
Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems
Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems
Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities
Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting
Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs)
Assist with Epic user account provisioning, role changes, template assignments, and security access requests
Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs)
Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support
Maintain documentation, knowledge base articles, and standard operating procedures
Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques
Support change management and scheduled downtime communications as needed
Ensure adherence to HIPAA, security, and IT governance policies in all technical activities
Escalate critical issues and downtime events according to established protocols
Qualification
Required
2 Years - providing Epic technical support in a healthcare or clinical environment
2 Years - Proficient with ServiceNow or other enterprise ticketing systems
2 Years - In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts)
Preferred
Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk)
Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM)
Benefits
Medical, dental and vision coverage options
Paid vacation
Sick and holiday leave
401k program available for employees after 6 months
Company
DataStaff, Inc.
DataStaff, Inc. (DSI), founded in 1998, is a small North Carolina women-owned business.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Glynda Mealer
CEO
Robert Crabill
Chief Operating Officer
Company data provided by crunchbase