Klüber Lubrication · 2 hours ago
Customer Service Account Management Specialist
Londonderry, NH
Full-time
Hybrid
Senior Level
5+ years expKlüber Lubrication is a global leader in specialty lubrication and part of the Freudenberg Group, seeking a Customer Service Account Management Specialist. The role involves interacting with customers to provide information, respond to inquiries regarding orders, and ensure a seamless customer experience by collaborating with various internal departments.
ChemicalIndustrial EngineeringSupply Chain Management
Responsibilities
Collaborate with the sales, GATE, or market manager to ensure customer needs are met
Interface with supply chain, logistics, sales, and other internal departments to ensure seamless customer experience
Develop a working knowledge of assigned accounts and/or markets
Proactively reach out to key customers or establish contacts as needed
Support target initiatives/objectives and sales goals
Maintain updated information in CRM
Handle customer inquiries in a timely manner
Qualification
Required
5-8 years' experience in direct customer service, customer relations, inside sales or account management role
Degree in Business, Communication, Supply Chain or equivalent experiences
Proficiency with MS Office, CRM, and SAP (ERP) Systems
Working knowledge of supply chain processes
Strong verbal and written communications
Preferred
Experience in manufacturing or technical environment preferred
Bilingual in French- a plus
Benefits
401K Match: Save for retirement with the company's help.
Education Reimbursement: Receive financial aid to help propel your career to the next level.
Paid Holidays: With paid-time off, local holidays are all the way more relaxing.
Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.
Health Insurance: Rely on comprehensive services whenever you need it.
Company
Klüber Lubrication
Klüber Lubrication – your global specialist Klüber Lubrication offers expert tribological solutions by supplying high-performance specialty lubricants directly to customers in almost all branches of industry and regional markets.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Myrick
Chief Technology Officer
John Haddock
Chief Financial Officer
Recent News
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