Oxfam America · 19 hours ago
Systems Analyst
Washington, DC
Full-time
Hybrid
Mid Level
$68K/yr - $103K/yr
3+ years expOxfam America is a global organization that fights inequality to end poverty and injustice. The Systems Analyst is responsible for administering and supporting the organization’s grant management systems and ERP, collaborating with key stakeholders to ensure effective system functionality and reporting capabilities.
AssociationCharityNon ProfitSocial
No H1B
Responsibilities
Serve as the first point of contact for the organization’s grant management systems, ERP integrations, troubleshoot issues, and resolve problems or escalate as needed to ensure timely resolution and customer satisfaction
Partner with vendors and global system administrators to troubleshoot and resolve issues within defined timeframes
Administer, configure, and upgrade multiple Salesforce Platform including 3rd party applications and other business applications
Manage User Account and Licenses
Manage and maintain backup and disaster recovery plans
Ensure adherence and compliance of security policies, standards, and practices, including data privacy and acceptable use guidelines
Support grant management business owners by providing technical expertise, maintaining accurate system documentation, and consistent information sharing
In collaboration with Business owners, develop materials and deliver training to users
Track and manage technical requests through platforms like Jira, Asana or ServiceNow
Develop, maintain, and refine organizational reports and dashboards by leveraging data sourced from the ERP and other business applications, including managing or automating data uploads where possible
Manage monthly, quarterly, annual data pulls and reporting schedules
Fulfill ad hoc reporting requests and identify opportunities for self-serve tools
Contribute to initiatives that strengthen the organization’s data culture and data-driven practices
Partner with stakeholders to gather and refine requirements that help advance ongoing system enhancements
Work with the Grants Management and/or ERP Team to identify, prioritize, and support enhancement and process improvement opportunities to increase operational efficiency
Partner with vendors and global project team to ensure enhancement requests are properly prioritized and to advocate for needed feature enhancements
Contributes to system enhancement planning, testing, documentation, and training, partnering with key stakeholders to test and validate new features and functionalities
Monitor emerging technology trends and vendor future releases to evaluate, apply and recommend enhancements that align with organizational needs
Qualification
Required
Certifications in related field(s) (e.g., Salesforce System Administrator, information systems, business, or computer science), Associate's Degree, some studies in pursuit of Bachelor's Degree or a combination of education and experience
3-5 years of experience in systems analysis, project management, with a focus on grant management systems, ERP, and third-party applications
1-3 years of experience configuring systems or Salesforce system administration
1-3 years of experience developing and analyzing reports and dashboards
1-3 years of experience in application support
Proven experience eliciting requirements from business stakeholders through interviews, workshops, process walkthroughs, and working sessions
Familiarity with database structures, ERP tools, and how systems integrate
Proficiency in Microsoft Excel (pivot tables, formulas, conditional formatting)
Experience using and configuring dashboard tools (e.g., Power BI, Tableau, or similar)
Highly organized, excellent problem-solving skills, detail oriented, and attention to detail
Excellent interpersonal skills; ability to communicate clearly across diverse, technical and non-technical stakeholders
Strong analytical and troubleshooting skills with a solution-oriented mindset
Demonstrated ability to take initiative and contribute to ongoing learning, process improvement, and optimization
Ability to apply a systems-thinking approach on how different systems connect and interact to support organizational goals and drive operational efficiency
Preferred
Familiarity with nonprofit business processes or global development organizations
Salesforce System Administrator certificate
Experience with grant management systems or understanding of grant management function
Familiarity with Artificial Intelligence (AI) concepts and applications
Salesforce Business Analyst and/or Platform App Builder certification
Experience with process automation and workflows in Salesforce
Experience with AmpImpact, Vera Solutions
Strong SQL skills with experience in Oracle or Microsoft SQL Server environments
Understanding of Azure Data Services ecosystem
Understanding of Agile methodology and experience utilizing Jira for work management
Strong knowledge of database structures, ERP tools, and familiarity with how systems integrate
Company
Oxfam America
Oxfam America is a global organization working to right the wrongs of poverty, hunger, and injustice.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Alivelu Ramisetty Ph.D
Chief Gender Justice and Inclusion Officer
Ashley Tsongas
Chief Strategy and Systems Officer
Recent News
MarketScreener
2025-07-29
bloomberglaw.com
2025-07-26
Company data provided by crunchbase