CoralTree Hospitality · 12 hours ago
Remote Reservations Agent
United States
Full-time
Remote
New Grad, Entry Level
$22/hr - $22/hrCoralTree Hospitality is dedicated to creating meaningful connections and experiences for its guests. As a Remote Reservations Agent, you will assist guests with reservations, inquiries, and cancellations while maximizing room revenue through excellent customer service and engagement.
CateringEventsHospitalityHotelRestaurants
Hiring Manager
Nicole Montes
Responsibilities
Enthusiastically and with a smile, answer all incoming calls in an attentive, courteous, and efficient manner
Create memorable experiences with a warm, welcoming personality that can relate to guests and associates
Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests get them excited about their visit
Engage the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible
Experience working with [what systems?] highly recommended
Act as the initial guide for the guest and their experience
Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty
Enjoy multi-tasking at a fast pace while ensuring accuracy and efficiency
Qualification
Required
Flexibility: This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! This position can be remote or we offer a hybrid in-office and work from home environment in Eagle County
Experience: Previous experience passionately providing service to others. Excellent phone skills needed
People Person: The best part of serving others is creating experiences for them that go beyond the expected
Great communicator: Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing. English fluency is required
A qualified applicant is a people person who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy
Preferred
Experience working with [what systems?] highly recommended
Benefits
Health insurance – two plans available including a Health Savings Account eligible plan.
Dental, vision, life and disability insurance.
Retirement savings plan with a company match.
Employee Assistance Program.
Room discounts for all team members, as well as for their friends and family immediately upon hire.
Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.
Paid time off and paid sick leave.
Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, with a company match.
Company
CoralTree Hospitality
CoralTree Hospitality is a hospitality management company that offers hotel and property management services.
Founded in 2018
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andre' Fournier
Chief Commercial Officer (CCO)
John DeMarco
Chief Legal Officer
Recent News
Company data provided by crunchbase