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Nuvance Health · 13 hours ago

Medical Practice Patient Representative Lead - Internal Medicine - Sharon, CT

Sharon, CT

Full-time

Onsite

Senior Level

$19.54/hr - $37.94/hr

Nuvance Health is a multi-specialty medical practice that values inclusivity and teamwork. The Medical Practice Patient Representative Lead coordinates staff and patient scheduling needs, ensuring smooth daily operations and optimizing patient care.

Health CareHospitalMedical

Responsibilities

Greets and welcomes patients upon arrival and communicates pleasantly and effectively

Ensures accuracy of patient's information, including demographics and insurance

Answers phones, routes calls, takes messages, and assures accurate communication – both verbally and via the EMR system

Registers, verifies, and schedules patient appointments, testing, and referrals

Schedules and reschedules appointments according to office protocols

Monitors applications and manage worklists as applicable

Collects co-pays and reconciles moneys for deposit

Obtains and coordinates record retrieval for new and established patients

Performs intake and processing of medical records and other documentation where applicable

Develops guidelines for prioritizing work activities, evaluates the effectiveness and modifies activities as necessary

In collaboration with the practice leadership mentors, orients, trains, educates and supervises Medical Practice Patient Representative to improve competency and patient satisfaction using established workflows and policies

Works in conjunction with practice leadership for hiring, performance evaluations, feedback and coaching to achieve optimal team performance

Monitors all clerical workflows of office related to the Medical Practice Patient Representative and addressing efficiency of teams with practice manager/assistant practice manager

Holds Medical Practice Patient Representative huddles to ensure smooth operations of the daily schedule and phones as required

In conjunction with practice leadership utilizes patient satisfaction data to create targeted improvements plans as required

Fulfills and adheres to all compliance responsibilities related to the position

Maintains and Models the Organization values

Demonstrates regular, dependable, and predictable attendance

Performs other duties as required

Qualification

Patient schedulingMedical records processingPatient communicationTeam leadershipCompliance adherence

Required