Freudenberg Group · 1 month ago
Customer Service Account Management Specialist
Londonderry, NH
Full-time
Onsite
Senior Level
5+ years expFreudenberg Oil & Gas Technologies AS is part of Klüber Lubrication NA LP, and they are seeking a Customer Service Account Management Specialist. The role involves collaborating with various departments to ensure customer needs are met and maintaining updated information in CRM while handling customer inquiries in a timely manner.
AutomotiveCleanTechHome ServicesLaundry and Dry-cleaningManufacturingRetail
Responsibilities
Collaborate with the sales, GATE, or market manager to ensure customer needs are met
Interface with supply chain, logistics, sales, and other internal departments to ensure seamless customer experience
Develop a working knowledge of assigned accounts and/or markets
Proactively reach out to key customers or establish contacts as needed
Support target initiatives/objectives and sales goals
Maintain updated information in CRM
Handle customer inquiries in a timely manner
Qualification
Required
5-8 years' experience in direct customer service, customer relations, inside sales or account management role
Degree in Business, Communication, Supply Chain or equivalent experiences
Proficiency with MS Office, CRM, and SAP (ERP) Systems
Working knowledge of supply chain processes
Strong verbal and written communications
Preferred
Experience in manufacturing or technical environment preferred
Bilingual in French- a plus
Company
Freudenberg Group
Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ulrich Kerber
Head Corporate Function Global Real Estate / CEO Freudenberg Real Estate Management GmbH
Rainer Bauer
CFO
Recent News
2026-01-07
2025-12-05
2025-11-05
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