Mosaic Diagnostics · 4 hours ago
Customer Service Specialist
Overland Park, KS
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrMosaic Diagnostics is seeking a highly motivated and customer-focused individual to join their team as a Customer Service Specialist. The ideal candidate will provide excellent customer service through interactions with clients and potential clients regarding testing and services.
Biotechnology
Responsibilities
Answers incoming calls and responds to customer requests
Directs incoming calls to appropriate departments, if necessary
Enters and reviews kit orders for physicians and patients, including notes and any other appropriate information as requested
Resolve problems with shipments, collections, and miscellaneous issues as necessary
Identifies, researches, and resolves customer issues and complaints
Schedules appointments for physicians with clinical educators to review test results
Receives and responds to voicemails
Responds to questions via appropriate communication channels
Has a thorough understanding of all tests offered at MDX, including basic knowledge of their clinical relevance
Sends updates to patients and physicians as directed
Participates in multiple projects simultaneously, must multi-task
Has basic knowledge of billing and insurance information
Troubleshoots Portal/Account issues. Complete understanding of backend processes
Discuss details on turnaround times and testing procedures
Displays a continual positive and professional attitude in all circumstances and cares for customer requests with the utmost respect and compassion
Follows updated HIPAA guidelines
Performs all other duties as assigned
Qualification
Required
Proficient in computer/technology skills especially with Microsoft products
Excellent reading and writing skills in English and Spanish
Professional verbal and written communication skills and phone etiquette
Excellent organizational skills and attention to detail
High school diploma, general education degree or equivalent
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Preferred
Experience using Customer Relationship Management (CRM) systems to track interactions, manage customer data, and support sales or service processes
Company
Mosaic Diagnostics
At Mosaic Diagnostics, our mission is crystal clear: Reveal the complete picture.
Founded in 1996
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jay Feldman
Chief Information Officer
Company data provided by crunchbase