Dexian · 1 day ago
Solutions and Services Manager
Raleigh, NC
Full-time
Hybrid
Senior Level, Lead/Staff
$150K/yr - $150K/yr
7+ years expDexian is a leading talent and technology solutions provider with a global presence. They are seeking a ServiceNow Principal / Lead Engineer to lead the design and implementation of enterprise ServiceNow solutions while providing technical leadership to a team of engineers.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Responsibilities
Lead the design, configuration, development, and implementation of enterprise ServiceNow solutions across ITSM and related modules
Own hands-on configuration and development within ServiceNow, including workflows, business rules, client scripts, script includes, Flow Designer, and integrations
Drive the execution of ServiceNow platform initiatives, ensuring scalable, secure, and high-performing solutions aligned with organizational goals
Provide technical leadership and mentorship to a team of approximately 7-10 ServiceNow engineers while remaining deeply hands-on in delivery
Collaborate with business stakeholders, service owners, and IT teams to gather requirements and translate them into effective ServiceNow solutions
Implement and enforce ServiceNow best practices, platform governance, and ITIL-aligned service management processes
Oversee ServiceNow modules such as Incident, Change, Problem, Request, CMDB, Asset, and Virtual Agent to ensure operational excellence
Partner with integration and infrastructure teams to support integrations using IntegrationHub, APIs, and enterprise tools
Define and monitor ServiceNow performance metrics, SLAs, and KPIs; develop dashboards and reports using ServiceNow Performance Analytics and related tools
Stay current with ServiceNow releases, new features, and industry trends to continuously improve platform capabilities
Identify opportunities for automation, self-service, and AI-driven improvements to enhance user experience and service delivery
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
7-10 years of hands-on ServiceNow engineering and development experience
Strong experience configuring and developing ServiceNow solutions (ITSM focus)
Advanced knowledge of ServiceNow scripting using JavaScript (Business Rules, Client Scripts, Script Includes)
Experience with Flow Designer, IntegrationHub, REST/SOAP integrations, and platform customization
Proven experience leading or mentoring technical teams while remaining actively involved in coding and configuration
Strong understanding of ITIL-based service management processes
Excellent problem-solving, communication, and stakeholder collaboration skills
Ability to work in a fast-paced, delivery-focused environment and manage multiple priorities
Preferred
Experience with ServiceNow modules such as ITAM, ITOM, CMDB, Virtual Agent, or Performance Analytics
Experience working in hybrid or Agile development environments
Exposure to AI-driven features within ServiceNow (Virtual Agent, Predictive Intelligence)
Experience supporting enterprise or public-sector ServiceNow implementations
Experience presenting technical solutions and platform updates to senior leadership
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
1001-5000 employees
H1B Sponsorship
Dexian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (65)
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase