Fame · 5 days ago
Financial Aid Service Specialist, FAME
United States
Full-time
Remote
Mid LevelFame is a trusted partner to post-secondary schools, providing support and tools to manage financial aid processes. They are seeking a detail-oriented Financial Aid Service Specialist to assist institutions with financial aid operations, ensuring compliance and providing exceptional customer service.
Responsibilities
You will triage incoming cases, calls, and chats related to financial aid software, ensuring timely and accurate responses
You will assist school administrators with interpreting financial aid policies, regulations, and system functionality to support effective program management
You will offer real-time support through chat and phone with a professional and friendly approach
You will provide same-day responses whenever possible and maintain consistent follow-up, handling sensitive client information with confidentiality and integrity
You will participate in "swarm" problem-solving sessions to resolve complex issues, leveraging team knowledge and expertise
You will engage in group communication channels to share insights and work toward efficient, client-focused solutions
You will participate in scheduled team meetings, training sessions, and webinars to remain current and aligned
You will contribute to the development of knowledge base articles and standard operating procedures to enhance client resources and streamline internal workflows
You will take part in continuous learning and knowledge sharing to drive ongoing improvement across the team
You will serve as a trusted resource for financial aid professionals at colleges and universities, providing expertise on compliance, packaging processes, and regulatory guidelines
You will ensure that institutional staff have the guidance needed to manage federal aid programs effectively
Qualification
Required
Strong background in financial aid administration, including Title IV awarding, packaging, certifying, disbursing, and performing return calculations
Experience serving as a lead advisor or in a similar role at a trade school, technical school, college, or university
Skilled at interpreting and applying federal and state regulations
Proven customer service experience, ideally from a call center, help desk, or high-volume support environment
Deep understanding of federal and state financial aid regulations, including NSLDS reporting, eligibility determination, verification processes, and Title IV disbursement requirements
Proficient in financial aid management and student information systems
Strong skills in Microsoft Office applications
Comfortable using AI-enabled tools and can learn new technologies quickly
Analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills
Excellent verbal and written communication abilities
Ability to interact confidently with administrative, financial, and operational teams at schools
Responsive, exercises sound judgment, and understands the importance of tone, timing, and clarity in every exchange
Available to travel on occasion to client sites and attend conferences
Preferred
Familiarity with Fame Freedom, Freedom FinAid, Advantage, and Advantage FinAid applications
Benefits
Purpose.
Stability.
Professional growth.
Company
Fame
Fame is a premier school management specialist that offers software and services for post-secondary schools to aid them with student tracking and management.
Founded in 1978
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ricky Alfaro
Chief Executive Officer
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