Gunnebo Entrance Control · 1 week ago
North America Technical Support Engineer
Greenville, SC
Full-time
Onsite
Mid LevelGunnebo Entrance Control is a global leader in security, providing innovative products and services for safe entrance control and storage solutions. They are seeking a North America Technical Support Engineer to provide technical support and service for customers throughout the US and Canada, ensuring high levels of customer satisfaction and effective service delivery.
Security & Investigations
Responsibilities
Provide Sales Engineering support for new opportunities throughout the Sales life cycle
Provide remote technical support to our partners and customers, occasionally out of hours. This includes installation support, reactive service, and preventative service
Always ensure good customer relations, maintaining a high standard of appearance and customer focused approach to communications
Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum
Backup and assist the service team and other engineers to ensure most effective delivery of service provision
Follow customer procedures to ensure efficient job closure
Provide regular and professional communication with the call desk and management team
Ensure all job-related documentation and other required administration (e.g. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems
Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers
Occasional travel throughout North America
Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate
Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas
As time permits, map our installed base in the field by conducting site walks and taking pictures to support upselling
A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder's capacity in line with their skills and capabilities, this may include covering other regions
Qualification
Required
Experience working independently as a service/installation technician
Ability to work with contractors and end-users to provide product and installation support
Knowledge of low and high voltage circuitry
Knowledge of electronic security systems / access control systems
Knowledge and practical experience with the internet and networking
Able to read and understand electrical wiring diagrams
Good mechanical knowledge
Willingness to train on varying new products
Effective time management skills with the ability to handle changing priorities and work well under pressure
Ability to problem solve and resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary
Excellent customer service skills
Excellent communication skills able to listen to and empathize with customers and present a positive image of the company
Ability to ensure customer calls are resolved quickly and efficiently, to prioritize effectively, meet deadlines and targets, and use own initiative to get the job done
Excellent documentation and organizational skills
Good knowledge of Excel, Word and Outlook packages
Must possess a valid driver's license and have a clean driving record
Willingness to travel in both US and Canada
Company
Gunnebo Entrance Control
Welcoming you to a stadium for the big match. Keeping you safe at an airport on the way to your flight.
1001-5000 employees
H1B Sponsorship
Gunnebo Entrance Control has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase