Klaviyo · 5 hours ago
IT Co-op (Fall 2026)
Boston, MA
Full-time
Onsite
New Grad
$30/hr - $30/hrKlaviyo is a company that values unique backgrounds and experiences among its employees. They are seeking an IT Co-op to provide day-to-day support to their team, assisting with technical issues, onboarding, and documentation while working closely with other IT teams.
AdvertisingAnalyticsE-CommerceMarketing AutomationSoftware
Responsibilities
Oversee the daily ticket queue, ensuring that priority tickets are solved expediently
Incorporate AI tools and automations into the IT helpdesk team systems
Provide real-time IT support to remote and in-office Klaviyos by asking the right questions to dig into the root cause of the problem
Identify recurring technical issues
Assist with hardware needs — setting up and de-provisioning devices — installing and configuring software, and shipping and receiving
Be an active participant with documentation and writing knowledge base articles
Support our conference rooms and unified communications technology
Qualification
Required
At least one previous internship or similar experience, in a helpdesk or support, or customer support using a ticketing system (such as FreshService, Zendesk, etc.) or messaging, email, etc
Clear verbal and written communication skills
Passion for working with customers and providing white-glove customer service
Passion for learning new technologies and AI tools
Enjoy working on challenging problems and finding impactful solutions
Eager to improve and provide feedback on existing processes
Worked with the following (or similar) core technologies/applications: Jamf Pro, Okta, 1Password, Google Workspace, and Atlassian Product Suite (Confluence/Jira)
Able to handle freight shipments and moving equipment up to 50 lbs
Preferred
Have experience with programming languages, scripting knowledge, or MDM/SSO strategy and support
Understand wired and wireless networking knowledge
Benefits
Participation in the company’s annual cash bonus plan
Variable compensation (OTE) for sales and customer success roles
Equity
Sign-on payments
Comprehensive range of health, welfare, and wellbeing benefits based on eligibility
Company
Klaviyo
Klaviyo is an automation and email platform designed to help grow businesses.
Founded in 2012
1001-5000 employees
H1B Sponsorship
Klaviyo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (29)
2023 (24)
2022 (27)
2021 (21)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.35BKey Investors
ShopifySands Capital VenturesAccel
2025-08-13Post Ipo Secondary· $195.06M
2025-05-14Post Ipo Secondary· $372.95M
2023-09-20IPO
Leadership Team
Andrew Bialecki
CEO
Ed Hallen
Co-Founder, Chief Strategy Officer, Board Member
Recent News
Investing.com
2026-01-03
2025-12-17
Company data provided by crunchbase